Visitor Information Centre Lead

Posted: 29/10/2025

Closing Date: 05/11/2025

Salary: $98, $105,798.64

Job Type: Permanent - Part Time

Location: Torquay Visitor Information Centre

Job Category: Community Services & Development,Hospitality & Tourism

• Permanent Part Time
• Working across Torquay and Lorne Visitor Centres
• $98,265.78 – $105,798.64 pa/pro rata (plus 12% super and annual pay increases)
• Flexible working arrangements available including flexitime, WFH and RDOs

Who We Are
There are not many places in Australia quite like Surf Coast Shire, where you can surf at world-class locations like Bells Beach Djarrak, drive along the scenic coast on the Great Ocean Road, or explore the many waterfalls set in tranquil rainforests. The region is a major Victorian tourism destination, and not just because of the coast; it is also thanks to vibrant hinterland towns, a variety of world-class events, colourful community markets, ranges of family activities, and more.

Surf Coast Shire spans Traditional Lands of the Wadawurrung People and the Gulidjan and Gadubanud Peoples of the Eastern Maar Nation.

We work together, we see opportunity, we do what we say, and we make a difference
Job Description
Your new career
The Tourism Team plays an integral role in helping attract visitors and sustain local economies through promotion of our key tourism products and a robust events calendar.

As The Visitor Information Centre Lead, You'll Ensure Our Four Visitor Information Centres Are Welcoming, Informative And Inspiring Spaces That Connect Visitors To The Heart Of Our Region, Bringing The Surf Coast To Life Through World-class Visitor Experiences And Unforgettable Events. You Will

• Lead and support a dedicated team of staff and volunteers to deliver high quality visitor information
• Champion the development of travel itineraries that help to increase visitor yield and focus on fostering slow and regenerative tourism outcomes
• Drive retail initiatives across Torquay and Lorne Visitor Centres to maximise retail opportunities
• Maintain Visitor Information Centre accreditation (where applicable) and comply with Council facility management Policy and Procedures.

Role
What you will bring to the role
We're looking for a Visitor Information Centre Lead who is passionate about the Surf Coast, inspires and supports their team, and thrives on delivering outstanding visitor experiences. You bring a mix of leadership, operational know-how, and strong customer focus to ensure our visitor centres showcase the region at its best.

To Thrive In This Role You Will Have

• Experience leading and motivating staff and volunteers to deliver high-quality outcomes.
• Strong retail, budget, and operational management skills.
• Proven ability to provide exceptional customer service and promote our region.
• Knowledge of visitor centre accreditation, compliance and workplace safety standards.
• Ability to build relationships with stakeholders, partners, and tourism networks.

Key selection criteria

Mandatory Qualifications, Experience And Requirements

• Tertiary qualification in Tourism (qualification check conducted) or minimum of four years' experience in the tourism industry.
• Minimum four years' experience in the retail industry, including the monitoring of sales data.
• Proven experience in leading and managing teams, including volunteers across multiple facilities.
• Demonstrated capability in managing complex and concurrent budgets.
• Demonstrated ability to manage workflows and provide support on multiple projects at any time.
• Experience in representing Council at regional and State destination meetings.
• Understanding of the local government environment.
• A current Working With Children Check
• You have the permanent right to live and work in Australia
• Police Check results that are suitable for this position (will be arranged by Surf Coast Shire Council). A complete international criminal history check is required if the person has worked or lived overseas for any period of time OR a complete national criminal history check is required if the person has only ever worked in Australia.

What You'll Love Working With Us
Council embraces diversity and social inclusion and encourages applications from skilled people from all walks of life.

We recognise that our employees play a vital role in creating an innovative, safe, respectful and supportive workplace, living our values and delivering exceptional services to our thriving community. Our shire spans the Traditional Lands of the Wadawurrung People and the Gulidjan and Gadabanud Peoples of the Eastern Maar Nation. Council is committed to providing a workplace culture of equity, inclusion and diversity that eliminates all forms of discrimination, harassment and bullying.

There are numerous social activities throughout the year available as well as the benefits of:

• Flexible working arrangements including working from home and flexi time options,
• Employee Assistance Program and award-winning staff wellbeing program
• Career development and learning opportunities, we help our people grow
• Purchase of additional annual leave
• Free onsite parking
• Leave loading.

For more information
More information on the role accountabilities and the key selection criteria can be found in the position description here .

If you believe you have the knowledge, skills and experience to fulfil this role and would like further information, please contact
Sarah Korakis, Tourism Coordinator
on

How To Apply
Applications are to be in Word or PDF format and should include a:

• cover letter including your statement addressing the selection criteria
• copy of your resume.

Please note that only applications with a statement addressing the selection criteria will be considered for this position.
Simply complete the application process by clicking the "Apply Now" button and we'll be in touch with you shortly regarding your application.

Applications close at 11.59pm Wednesday 5 November 2025
Surf Coast Shire Council is an equal opportunity and child safe employer.
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