Housekeeping Team Leader

• RACV Torquay Resort
• Permanant Part Time Opportunity
• Penalties & Amazing Employee Benefits

Great things start here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

At RACV Torquay Resort, situated at the start of Victoria's Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.

About the opportunity

As the Housekeeping Team Leader, you will be responsible for supporting the successful operation of the Housekeeping department. This includes adherence to all processes, safety requirements, productivity targets, quality standards, standard operating procedures, cleaning methods and the health of the team.

Could this be the right role for you?

The role is focused on ensuring that the daily requirements of the Housekeeping and Public Area teams are delivered to a consistently high standard and that the appropriate level of service to members, guests and visitors is maintained. Key responsibilities will include:

• Supervise the Housekeeping and Public Area teams and resources in the most efficient and effective manner to meet daily plans, business objectives and customer requirements
• Provide effective 'hands on' leadership to individuals through the creation of a safe, team orientated, challenging and motivating work environment to deliver high quality member services that provide value and benefit
• Oversee the day-to-day operations and direct the Housekeeping and Public Area teams to carry out the required daily duties
• Assist in the recruitment and selection of staff for the housekeeping department
• Respond to daily issues and changing demands in conjunction with the Housekeeping Leadership Team

What you'll need to be successful

• Availability across a 7-day rotating roster, and flexibility to work weekdays, weekends, evenings & public holidays
• Leadership or management experience in a hotel/resort environment
• Experience using MS Office Suite
• Exceptional verbal and written communication skills
• Plan and prioritise tasks effectively
• Experience in staff recruitment, training, appraisal, counselling and development.
• Ability to lead by example, encourage teamwork and motivate a team
• Confident decision making and conflict resolution skills
• Full working rights in Australia
• Valid Australian drivers licence (essential)

We are Offering

• Competitive Salary + Penalties evenings, weekends & public holidays
• Discounts on RACV products & resorts
• Free parking onsite
• Ongoing training and career development

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Housekeeping and whether any reasonable adjustments may be required.

Job summary: We're on the lookout for a Housekeeping Team Leader who will play a crucial role in ensuring the effective operation of the Housekeeping department.

Key selling points

• Permanent Part Time Opportunity
• RACV Torquay Resort
• Penalties & Employee Benefits

Video(optional)

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