Case Manager

23 hours ago

Sydney, New South Wales, Australia Abril Restorations Pty Ltd Full time $60,000 - $80,000 per year

About us

We are a growing business that specialises in Building & Contents Restoration Services.

We respond quickly to our clients when they need assistance when their property has suffered damage because of a natural disaster, property damages including fire, water, or impact damage.

The opportunity

A fantastic opportunity is available for a hardworking, enthusiastic person with restoration experience, to join our successful team as our new Case Manager / Administration Support.

In this role, you will immerse yourself in our strong team culture and support our operational requirements in the insurance service industry.

The Case Manager will join a team of vibrant and passionate customer gurus

Responsibilities

  • Represent the company in a professional manner and of high standards at all times.
  • Adhere to and comply with OH&S guidelines, ensuring the relevant machinery, equipment and chemicals are used in a safe and correct manner for each job.
  • Be the point of contact for all client, customer and partner inquiries.
  • Maintain quality management system (Prime Ecosystem) for updating of all claims.
  • Manage the end-to-end administration processes, including creating, managing, and leading jobs.
  • Build and maintain stakeholder relationships.
  • Scheduling and planning of works.
  • System and workflow management – experience with Prime, highly regarded.
  • Support the wider team.
  • Data entry, processing, phone calls and other tasks as required

Requirements

  • Experience in the restoration industry (desirable)
  • Excellent organisational and communication skills
  • You love a challenge and solving problems
  • Ability to work under pressure in a fast-paced environment
  • Strong administration experience – insurance or construction preferred
  • Intermediate computer skills
  • Strong attention to detail

Benefits:

  • Join an engaging, driven, and energetic team
  • Structured training and support program
  • Career planning and development
  • Regular social events
  • Team BBQS
  • Drive to work With close by parking

How to apply

If you have the skills and experience to be successful in this role, we want to hear from you

Please click the "APPLY" button and attach your CV and a detailed cover letter today

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