Customer Experience Team Leader

5 days ago

Sydney, New South Wales, Australia Karmo Full time $80,000 - $120,000 per year

At Karmo, we're changing the way Australians think about driving. Forget ownership, our subscription model gives people the freedom to swap cars as life changes.

As our Lead Concierge, you'll not only guide customers through their subscription journey, but also lead and inspire a team to deliver an exceptional experience every time. This is your chance to combine customer service, leadership, and operations in a role where no two days look the same.

What You'll Be Doing

  • Guide customers through their subscription journey, ensuring it's smooth, simple, and exciting
  • Lead, mentor, and inspire the Concierge team to deliver outstanding service
  • Drive subscription growth by meeting and exceeding monthly targets
  • Oversee subscription documentation and CRM accuracy
  • Coordinate servicing, detailing, and logistics to keep the fleet in top condition
  • Encourage customer reviews and referrals to boost brand reputation
  • Collaborate with national teams to keep everything running seamlessly

What You'll Bring

  • Strong customer service and relationship management skills
  • Leadership experience or natural ability to motivate and support a team
  • Excellent communication and problem-solving skills
  • Highly organised with strong attention to detail
  • Confident using CRM systems and basic tech tools
  • A valid Australian Driver's Licence

What's In It For You

  • Earn a generous salary per annum + Superannuation + Monthly Commissions
  • Paid Parental Leave
  • Friends and Family Subscription Discount
  • Be part of a growing, forward-thinking business in the automotive space
  • Work alongside a supportive and high-performing team
  • Drive real impact through meaningful client relationships and strategic sales initiatives

About The Company

Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business—we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.

How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*

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