Customer Experience Team Leader

1 week ago

Sydney, New South Wales, Australia Karmo Full time $80,000 - $120,000 per year

At Karmo, we're changing the way Australians think about driving. Forget ownership, our subscription model gives people the freedom to swap cars as life changes.

As our Lead Concierge, you'll not only guide customers through their subscription journey, but also lead and inspire a team to deliver an exceptional experience every time. This is your chance to combine customer service, leadership, and operations in a role where no two days look the same.

What You'll Be Doing

  • Guide customers through their subscription journey, ensuring it's smooth, simple, and exciting
  • Lead, mentor, and inspire the Concierge team to deliver outstanding service
  • Drive subscription growth by meeting and exceeding monthly targets
  • Oversee subscription documentation and CRM accuracy
  • Coordinate servicing, detailing, and logistics to keep the fleet in top condition
  • Encourage customer reviews and referrals to boost brand reputation
  • Collaborate with national teams to keep everything running seamlessly

What You'll Bring

  • Strong customer service and relationship management skills
  • Leadership experience or natural ability to motivate and support a team
  • Excellent communication and problem-solving skills
  • Highly organised with strong attention to detail
  • Confident using CRM systems and basic tech tools
  • A valid Australian Driver's Licence

What's In It For You

  • Earn a generous salary per annum + Superannuation + Monthly Commissions
  • Paid Parental Leave
  • Friends and Family Subscription Discount
  • Be part of a growing, forward-thinking business in the automotive space
  • Work alongside a supportive and high-performing team
  • Drive real impact through meaningful client relationships and strategic sales initiatives

About The Company

Karmo is Australia's largest car subscription provider, leading a fast-growing movement toward flexible, affordable, and convenient vehicle access. Our innovative model lets customers regularly swap cars to suit their changing needs—offering a smarter alternative to traditional car ownership. At Karmo, we're more than a business—we're a team of forward-thinking individuals shaping the future of mobility. We foster a collaborative, inclusive work culture where ideas are valued, growth is supported, and innovation thrives.

How To Apply

If this role sounds like you, please click on the apply button & follow the prompts. We will get in touch if you are shortlisted for this opportunity.

*You must have relevant qualifications & experience to be considered for this position. We will only be contacting those who match the criteria. All shortlisted applicants will be required to undertake a pre-employment check including police and medical check*

  • Senior Customer Experience Advisor

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $129,464 - $142,665 per year

    Senior Customer Experience Advisor - Experience Management | Government Technology Platforms (GTP) Role Type: 12 months temporary full-time role Grade: DCS Clerk Grade 9/10 ($129,464-$142,665 + super + leave loading) Location: Sydney (Flexible NSW locations + Hybrid working) The experience management team is part of Government Technology Platform (GTP)...

  • Learning Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia Customer Science Full time $104,000 - $130,878 per year

    About UsAt Customer Science Group, we help organisations deliver world-class services that make Australian lives better. We're a fast-growing boutique consultancy passionate about customer experience, digital transformation, and building innovative learning solutions.The OpportunityWe're looking for a talentedLearning Experience Designerto design and deliver...

  • Customer Experience Team Lead

    1 week ago

    Sydney, New South Wales, Australia Moorgate Consultants Full time $80,000 - $120,000 per year

    Customer Experience Team LeadOur Client is a growing Fintech organisation in Sydney, who offers a wide range of innovative financial services products to a global customer base.Due to expansion a need has arisen for a new Customer Experience Team Lead to assist with the growth of the organisation.Role OverviewThe Customer Experience Team Lead will lead...

  • Customer Connect Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Smarter Communities Full time $120,000 - $180,000 per year

    Call Centre Team Leader – Customer Connect DivisionAre you a dynamic leader with a passion for people and performance? Do you thrive in fast-paced environments where customer experience is at the heart of what we do?We're looking for a motivated and empathetic Team Leader to guide our Customer Connect Team to new heights of excellence.Your Opportunity to...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Tokio Marine Management Australasia Full time $120,000 - $180,000 per year

    About Us:AHI, part of the Tokio Marine Group – one of the world's largest insurers – is an industry-recognised accident and health specialist underwriting agency. With over 25 years of industry expertise and experience, we are committed to delivering exceptional services tailored to our brokers and clients.Having joined the wider Tokio Marine Group in...

  • Resident Experience Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia HOME Full time $60,000 - $90,000 per year

    Be Part of Something New – Join HOME Parramatta Pre-OpeningThere's no place like HOMEHOME is reinventing how people rent.Inspired by the service culture of world-class hotels, HOME offers contemporary luxury living, purposefully designed for renting. Featuring high-quality apartments, exclusive resident amenities, professionally managed services and...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Volkswagen Financial Services Australia Pty Limited Full time $90,000 - $120,000 per year

    Volkswagen Financial Services Australia is a leading provider of competitive finance and insurance products to over 1200 retailers across Australia representing automotive brands within the Volkswagen Group including: Audi, ŠKODA, Bentley, Porsche, Ducati and Lamborghini and outside the Volkswagen Group - Jaguar and Land Rover. Nobody does finance better...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia Kia Australia Pty Ltd Full time $90,000 - $120,000 per year

    Kia Australiais part of one of the world's fastest-growing automotive brands, known for bold design, innovation, and award-winning models like the EV6, Sportage, and Sorento. At Kia, we're not just building cars—we're building a movement.Join a forward-thinking global brand committed to innovation, excellence, and customer satisfaction.As theCustomer...

  • Customer Service Team Leader

    2 weeks ago

    Sydney, New South Wales, Australia KIA Australia Full time $80,000 - $120,000 per year

    Company description: Kia Australia is part of one of the world's fastest-growing automotive brands, known for bold design, innovation, and award-winning models like the EV6, Sportage, and Sorento. At Kia, we're not just building cars—we're building a movement.Join a forward-thinking global brand committed to innovation, excellence, and customer...

  • Customer Service Team Leader

    1 week ago

    Sydney, New South Wales, Australia Vantive Pty Ltd Full time $70,000 - $120,000 per year

    Position: Customer Service Team Leader, ANZWork Location:Vantive Old Toongabbie Office (Expected to move to New Office in Victoria Cross, North Sydney soon)Line Manager: Customer Service ManagerNormal Working Hours: Mon-Fri 8:00-17:00 (2 days Working from home)Travel: Not requiredJob Scope: This position is accountable for building and leading...