housekeeping supervisor

3 days ago

Palm Cove, Queensland, Australia Hyatt Regency Aruba Resort, Spa and Casino Full time $60,000 - $90,000 per year

Summary

At Hyatt, our guests choose us for the consistent, efficient service delivered by our attentive and dedicated colleagues.The Housekeeping Supervisor is responsible for overseeing daily operations within the Housekeeping department, ensuring cleanliness standards are met and team performance aligns with established procedures.

General responsibilities include, but are not limited to:

Inspecting guest rooms, guest hallways, and public areas.

Work well with your team to maintain the cleanliness scores with the tools provided

Programming deep clean projects.

Counseling and interviewing employees.

Resolving guest complaints that arise from issues encountered in the rooms.

Following up on We Care entries, working closely with Engineering to promote a successful PM program.

Training the staff on the latest Hyatt cleanliness standards using the tools/cleaning supplies necessary to complete the tasks and other general office duties.

The Housekeeping Supervisor will also have to be able to manage supplies in an effective way to prevent waste, complete inventories, and complete purchase orders.

Able to oversee projects ongoing in Housekeeping.

Able to conduct daily pre-shift meetings.

Maintain a positive relationship with the Front Office team.

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Qualifications

Qualifications:

A true desire to exceed guest's expectations in a fast-paced environment.

Outstanding customer service skills.

Refined verbal communication skills.

Time management skills.

Problem-solving skills.

Organizational skills.

Computer skills.

Task-driven and result-oriented.

Detailed oriented.

Knowledge of Opera system, Hotsos and Rex.

Able to follow up and resolve escalated complaints.

Able to work under pressure.

Team Player.

Stands and walk moderate to long distances throughout shifts.

Able to lift, push, and pull moderate amounts of weight.

Must be able to work flexible hours, including PM shifts and weekends.

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