Manager

An AO8 Manager vacancy is available in the Duties and Grants Compliance branch within Queensland Revenue Office (QRO).

In this role, you will lead and support a group of Team Leaders responsible for the efficient delivery of a key function within the fines process.

This position is based in our modern Brisbane office with flexible work options available and access to professional growth pathways.

This is an exciting opportunity within the Duties and Grants Division at Queensland Revenue Office.

Duties and Grants Compliance branch use our specialist knowledge to interpret and apply the relevant legislation to deliver excellent client service and make sound decisions. We conduct risk assessment and compliance activities across multiple duties and grants product lines. Annually, we review the compliance sub-programs and run campaigns to meet QRO's strategic objectives and to improve compliance whilst educating clients of their obligations.

As a Manager, you will lead and and manage a number of team leaders and be responsible for providing advice to senior management regarding divisional activities. You will have a primary role in developing business and system improvements, ensuring staff are skilled and capable, and managing service delivery for the division. You will work directly with internal and external stakeholders and operate with independence, autonomy, and co-operation in leading activities to meet client/stakeholder needs.

Your Typical Day As a Manager May Include

• Overseeing workloads to ensure delivery within agreed service levels
• Identifying and implementing process improvements through effective change management
• Coaching and developing Team Leaders and staff to build capability and performance
• Liaising with internal and external stakeholders to negotiate outcomes aligned with operational objectives
• Solving complex and novel problems with a focus on consistency, fairness, and regulatory compliance.

To be successful in this role, you will need to demonstrate:

• Proven experience leading multiple high-volume operational teams
• Exceptional communication and stakeholder management skills
• The ability to interpret legislation and operate effectively in a regulated environment
• A commitment to fostering a strong culture and high employee engagement

At QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack.

Please read the role description for more information. You can also contact Kim Easton for further information on We welcome questions and look forward to hearing from you.

Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview.

We welcome applicants to share with the contact officer any health condition, disability, and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process.

If you are interested in this role - click "Apply" to be redirected to the full advertisement, including role description and contact details.

This process may appoint to identical vacancies in Taxes, Revenue & Grants groups for 12 months after the closing date of the vacancy.

Applications to remain current for 12 months.

Job Ad Reference: QLD/671158/25
Closing Date: Wednesday, 03 December 2025
Occupational group
Management