Administration Officer

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We are seeking an enthusiastic and experienced administrative officer to join our Cardiac Diagnostics Department on a casual basis.

Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses for the northeast of Melbourne and state-wide. Austin Health is world-renowned for its research and specialist work in cancer, liver transplantation, spinal cord injuries, neurology, endocrinology, mental health and rehabilitation. 

About the department

The Cardiology department provides an extensive range of cardiac services to inpatients and outpatients. These services include outpatient consultations, echocardiography, non-invasive testing (ECG, Holter monitoring), coronary angiography and percutaneous intervention for coronary and non-coronary applications (congenital and valvular), electrophysiological testing and ablation and device implantation (pacemaker, ICD).

The department provides 24-hour echocardiography and cardiac catheterisation laboratory services for acute myocardial infarction. In-patients are managed predominantly in the 30-bed Cardiac and Thoracic Unit on Ward 5 East. The department has links to the University of Melbourne and a major involvement in teaching, training and research at under-graduate and post-graduate levels for both nursing and medical staff. 

About the role

This position plays and important role in creating a positive image for the Cardiology Department, being the first point of contact for patients, either in person or by telephone. 

Administrative Clerks also provide secretarial, reception and administrative support to facilitate the management of patients, their appointments and records within the department.  

Where required, the position will also be responsible for the identification of billable patients, provision of the correct billing codes to the Finance Department, reconciliation between systems and follow-up of billing. 

To be successful in this role you must demonstrate: 

• A commitment to the Austin Health values 
• Demonstrated commitment to excellence in customer service. 
• Proven effective communication skills both verbal and written 
• Ability to problem solve in a variety of situations. 
• Ability to work both autonomously and as a member of a dynamic team, which works effectively within a multi-disciplinary environment. 
• Demonstrated computer literacy including Microsoft Office Suite including advanced Excel skills. 
• Ability to prioritise work to meet deadlines 
• Knowledge of medical terminology 
• Knowledge of hospital management systems (i.e. TrakCare, Cerner and Cardiobase) 

Our benefits

Working at Austin Health means enjoying a strong sense of purpose, engaging in meaningful work every day.  Our people also receive a variety of rewarding benefits, including:

• Greater take-home pay through generous salary packaging
• A suite of wellness initiatives designed to support you, including discounts on fitness memberships and health insurance, and a comprehensive wellbeing program
• Mentoring and career development opportunities
• Onsite childcare, easy access via public transport, car parking and end of journey facilities for cyclists

Work with us

We are committed to cultural safety and health equity for Aboriginal and/or Torres Strait Islander People. We celebrate, value, and include people of all backgrounds, genders, identities, cultures, bodies, and abilities. We welcome and support applications from talented people identifying as Aboriginal and/or Torres Strait Islander, people with disability, neurodiverse people, LGBTQIA+ and people of all ages and cultures.

If you feel this role is right for you, we encourage your early application. Applications will be reviewed as they are received, and interviews may take place prior to the closing date. This means we reserve the right to close a job ad prior to the advertised closing date.

All appointments are made subject to a satisfactory National Police Check and if required, a Working With Children Check. If you require any reasonable adjustments to the recruitment process or have questions about this opportunity, you are welcome to reach out to the hiring manager: Simone Purchase, Clerical Team Leader, 

Interested in finding out more about this opportunity? Read the position description for further details.

Application closing date: Sunday 31 August 2025