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L2 Support Engineer

2 weeks ago

North Ryde, New South Wales, Australia Solventum Full time US$80,000 - US$120,000 per year

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description
Job Title:
L2 Support Engineer

3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role
As a Support Engineer In Our Health Information Systems Division, You Will Have The Opportunity To Tap Into Your Curiosity And Collaborate With Some Of The Most Innovative And Diverse People Around The World. Here, You Will Make An Impact By

  • Providing technical support for all HIS products in Revenue Cycle Management and Clinical Productivity Solutions
  • Collaborating with customers to understand their needs and ensure successful support and usage of our solutions
  • Communicating to customers regarding issues, outages, maintenance
  • Collaborating with third party vendors to successfully support the integration of our products with other systems
  • Contributing to and supporting the business unit to achieve goals and objectives of the HIS Division's Business plan
  • Participating with a team of professionals in providing a high level of cohesive technical service in the above areas
  • Participating in functional, regression and user acceptance testing
  • Engage with L3 technical resources, providing analysis of issues, logs, findings for escalation

Your Skills and Expertise To set you up for success in this role
From day one, Solventum requires (at a minimum) the following qualifications:

  • Bachelor's Degree or higher AND at least three (3) years of technical support experience

OR

  • High School Diploma/GED or other qualification in an IT related field AND at least three (3) years of database, network, server administration, or engineering experience
  • Technical troubleshooting
  • Understanding of technical systems operations, including installing, updating, monitoring, logging, etc
  • Experience with Software Development Lifecycle processes
  • Functional knowledge of network, server and desktop operating systems
  • Functional knowledge of LAN/WAN installation environments
  • Functional knowledge of Linux and Unix operating systems
  • Professional verbal and written communication skills in English
  • Excellent analytical, organisational, interpersonal, and time management skills
  • Highly motivated and dedicated to the goals of the overall organisation
  • Capable of maintaining effective and professional customer relations in a fast-paced environment
  • Team player and innovative problem solver
  • Ability to work independently within a team of professionals

Additional qualifications that could help you succeed even further in this role include:

  • Master's degree in information technology or a related field from an accredited institution
  • Industry knowledge of health care and/or health information systems (HIS) or health information management (HIM)
  • Functional knowledge of XML, HL7, FHIR, JSON, REST

Work location:
Remote

Travel:
May include up to 10% domestic

Authorization:
Must be legally authorized to work in country of employment without sponsorship for employment visa status

Supporting Your Well-being
Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of

. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the

terms.