Ambassador, Welcome Team

19 hours ago

Melbourne City Centre, Victoria, Australia Arts Centre Melbourne Full time $61,935 per year
  • Internal opportunity for current ACM team members
  • Champion an exceptional customer experience
  • Ongoing position, variable-time, min 22.8 hours per week

About the Position

The primary purpose of this role is to welcome everyone to Arts Centre Melbourne and proactively champion an exceptional customer experience by providing information, tourism, ticketing and retail services to ensure that each customer maximises their time with us and engages in the performing arts.

You will create remarkable customer experiences at a range of events, from rock concerts to symphony orchestras, First Nations dance performances and Comedy Festival shows.

You will greet and guide customers, anticipate needs during events and shows, ensure areas are safe and operationally effective. This is a great opportunity to build upon the experience you've already gained at ACM.

Hours of work vary, with most events at night and on weekends.

Variable Time B ongoing position, approx. 22.8 hours per week. Band 2.1 $61,635.00 per annum (pro-rata) plus superannuation.

Your skills and experience 

  • Experience in the delivery of proactive customer service that has resulted in successful and enjoyable customer experiences
  • Experience with handling and balancing a variety of payment methods
  • Tessitura experience highly regarded
  • Moderate PC skills
  • Experience in communicating with and delivering exceptional customer service to visitors from diverse backgrounds

For more details please read  Position Description - Ambassador Welcome Team Nov

About the team

The Customer Service team is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Stage Door, Welcome Team, Guided Tours and applications that support all of these areas.

Apply Now

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to  

Please submit your resume together with a cover letter by 11:55pm, Sunday 16 November 2025. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer. 

  • Ambassador, Welcome Team

    15 hours ago

    Melbourne City Centre, Victoria, Australia Arts Centre Melbourne Full time $31,760 - $65,520 per year

    Internal opportunity for current ACM team membersChampion an exceptional customer experience at the new Australian Museum of Performing Arts (AMPA)Multiple casual positions available$31.19 per hour plus 25% casual loadingAbout the PositionThe primary purpose of this role is to welcome everyone to Arts Centre Melbourne and proactively champion an exceptional...

  • Welcome Ambassador

    14 hours ago

    Melbourne, Victoria, Australia Careers at Marriott Full time $60,000 - $120,000 per year

    Are you excited to work and create epic moments for guests at our multi-award-winning venues?Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this...

  • Ambassador

    2 weeks ago

    Melbourne, Victoria, Australia Pawshare Club Full time $40,000 - $60,000 per year

    Company DescriptionPawshare Club is acommunity-driven pet care platformbuilt on trust, connection, and compassion.We're reimagining how pet owners and sitters connect — combining technology with real human warmth to make pet care safer, more personal, community driven and affordable.Now, we're looking for enthusiasticAmbassadorsto help us grow the Pawshare...

  • Front Office Welcomer

    20 hours ago

    Melbourne, Victoria, Australia Sofitel Full time

    Company DescriptionSofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation – trams and trains are just...

  • Front Office Welcomer

    1 week ago

    Melbourne, Victoria, Australia Sofitel Melbourne on Collins Full time $40,000 - $60,000 per year

    Company DescriptionSofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne.  Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation – trams and trains are just...

  • Security Ambassador

    6 days ago

    Melbourne, Victoria, Australia Tapestry Full time $45,000 - $65,000 per year

    Who We Are: Coach is a leading design house of modern luxury accessories and lifestyle collections, known for its heritage of craftsmanship and New York style. At Coach Emporium VIC, we deliver a premium shopping experience that reflects our commitment to quality, innovation, and customer care.We are seeking to hire 2x Part Time Security and Brand...

  • Senior Sales Ambassador

    13 hours ago

    Melbourne, Victoria, Australia Piaget Full time $60,000 - $120,000 per year

    Always do better than necessaryis not only our founder's motto; it is also the mindset that drives us every day to do what has never been done beforeHave you ever thought about becoming a member of the Piaget Family?If You AreAttached to details and offering an exceptional client experience is no secret for youEnthusiastic, self-confident, curious, positive,...

  • Optus Brand Ambassador

    19 hours ago

    Melbourne, Victoria, Australia CROSSMARK Full time $3,240 - $43,200 per year

    Casual Sales Ambassador - Melbourne - VIC - (Car Required)Exciting Casual Opportunity: Become an Optus Brand AmbassadorDo you love engaging with people and making a positive impact in your community? We're looking for vibrant individuals to join us as Optus Brand Ambassadors on a casual basis.Perfect for University Students to Kickstart Your Career Early or...

  • Optus Brand Ambassador

    15 hours ago

    Melbourne, Victoria, Australia CROSSMARK Australia Full time

    Casual Sales Ambassador - Melbourne - VIC - (Car Required)Exciting Casual Opportunity: Become an Optus Brand AmbassadorDo you love engaging with people and making a positive impact in your community? We're looking for vibrant individuals to join us as Optus Brand Ambassadors on a casual basis.Perfect for University Students to Kickstart Your Career Early or...

  • Nespresso Brand Ambassador

    1 week ago

    Melbourne, Victoria, Australia CGLRS Full time $40,000 - $80,000 per year

    Company Description Creative Activation are the number one retail partner in Australia and New Zealand for Merchandisers, Sales Teams, Brand Ambassadors, Mystery Shoppers and Auditors. Job Description Are you confident, reliable and have a passion for coffee?Join our casual Brand Ambassador Team and represent an Internationally recognised Coffee...