Sales Support Specialist

Tektalent
has partnered with our flagship client whom are a leading IT solutions provider that provide industry leading technical customer service & technical advisory. Our client offers a refined & successful brand to be a part of, and a culture that has won awards within Australia putting them into the top 10 best Australian tech businesses to work for.

We have been asked to assist with recruiting a
Sales Support Specialist / Sales Coordinator
to work within the sales team, this is not a sales role with an individual target, but will involve account management, vendor management, client management & support of the sales team from an administrative & project perspective.

This is a permanent role & offers the luxury of being hybrid which heading into 2025 is a luxury not many businesses are still offering.

Position-specific tasks and responsibilities:

• Quote creation for software renewals & new subscriptions
• Updating and creation of service tickets in relation to PC builds and/or licensing
• Conversion of all quotes into purchase orders, and procurement of all software and hardware, including daily review of stock in backorder and ETAs
• Stock receiving, including management of inward stock and updating internal channels and/or teams
• Communicate across teams in relation to stock, and/or as required to provide updates to clients directly (ETAs)
• Management of the suppliers queue, and providing support in management of the sales queue, including assigning tickets to team members for action and/or follow up
• Updating software/hardware configurations with new expiry dates, and/or inputting new software/hardware into configurations
• Liaise with vendors in regards to stock ETAs, RMAs and other ad hoc communications
• Review and/or request approvals for hardware builds
• Preparation of hardware for shipping as necessary
• Invoice entry into MYOB

Skills and Experience Required:

• 2 + years experience in a sales support, sales coordination or junior sales role ideally in the technology / SaaS / IT / ICT industry (Not a deal breaker)
• Strong Microsoft skills – Excel, Word, PowerPoint, and any other relevant tools
• Administration and customer service skills
• You must be an Australian Citizen OR Permanent Resident to be considered
• Understanding & interest in the technology (IT) industry & working within a technology business
• Data entry accuracy
• A team player with the ability to actively listen, process feedback, reflect, learn and help others learn
• Flexible within agreed policy and frameworks with ability to adapt as the organization evolves
• Ability to build and maintain quality working relationships with colleagues and stakeholders
• Ability to plan and work to deadlines with excellent attention to detail

Benefits & Reasons to apply

• Hybrid role - You can work from home or a conveniently located head office with on-site parking
• The business has experienced 40% year on year growth
• This role will suit someone who has wanted to get into the IT industry & wants a foot in the door with an industry leader
• A broad role which will lead you into more of a senior role within the business, either within the technology teams or within the sales team
• Clear and defined progression plan coupled with a high growth business
• 55 + staff IT services business with a strong HR & L&D focus, this is rare for a business of this size
• Certified "Great place to work" - Ranked one of the top technology businesses in Australia (Top 5)
• Refined & forward-thinking business with high capability and a dynamic decision-making process
• Average tenure of the team is 2 + years
• Nimble and fast-moving business that is hyper-focused on innovation and growth
• Very high culture rating across the business
• Plenty of non-financial incentives around education, health / fitness, self-development, extra leave
• Constantly evolving and changing the way they deliver solutions, heavy investment in automation & bleeding edge tech
• Pain free & efficient interview process - 2 rounds
• 10 + years of strong reputation in the market
• Highly focused on innovation & providing IT services / consulting across all the latest tech platforms
• Culture is a primary focus of the business, they strongly support growth, having a voice, promoting a flat management structure, collaboration, encouragement & support, diverse team working in cross collaboration and supporting the generation of ideas and opinions
• Business heavily invests in training & support, internal progression, delivering projects at a high standard, reputation is everything

If you are an experienced
Sales support specialist / Sales coordinator
wanting to get into the IT industry , please apply and we will review your application as soon as possible.

Please only apply if you're permanently based in Canberra, remote candidates outside of Canberra will not be considered.

You must be an Australian Citizen OR Permanent resident to apply for this role.

Tektalent
looks forward to hearing from you.