Concierge Attendant

2 weeks ago

Sydney, New South Wales, Australia Panthers Group Full time $60,000 - $80,000 per year

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel

THE PRODUCT

  • Pullman Sydney Penrith is a 5-star hotel, part of the Accor global hospitality brand.
  • Located within the Western Sydney Conference Centre (WSCC) and Panthers Precinct.
  • Offers an integrated premium guest experience across accommodation, entertainment, and conference facilities.

THE BENEFITS

  • Join a world-class hospitality brand with career progression opportunities within Accor and the Panthers Group.
  • Be part of a prestigious hotel team in a dynamic and high-visibility front-of-house role.
  • Participate in ongoing training, team engagement, and development programs.
  • Enjoy staff benefits, including discounts and access to loyalty programs.

THE ROLE

  • Provide a warm, professional welcome and farewell to all guests.
  • Assist with luggage handling, valet parking, escorting guests to rooms and the WSCC.
  • Deliver VIP amenities, respond to guest requests, and support concierge services such as booking tours or transport.
  • Actively promote and assist with sign-ups for ALL Accor and Panthers Club memberships.
  • Ensure the lobby and entrance area are clean, presentable, and welcoming at all times.
  • Perform daily tasks including mail runs, parcel handling, and room showings.
  • Report and help resolve guest complaints or issues, escalating as needed.
  • Contribute to a collaborative and positive work culture through team briefings and peer support.

THE CRITERIA

  • Previous guest service experience in hospitality or a customer-facing role preferred.
  • Friendly, professional demeanor with excellent communication and interpersonal skills.
  • Strong local knowledge of Penrith and Western Sydney (or willingness to learn).
  • Ability to safely perform manual handling tasks (e.g., luggage, valet parking).
  • Willingness to work flexible hours, including weekends, evenings, and holidays.
  • Awareness of and commitment to WH&S, hygiene, and safety standards.
  • Demonstrated attention to detail and pride in presentation and cleanliness.
  • Eagerness to learn, contribute to the team, and provide exceptional guest experiences.

THE APPLICATION

If this sounds like the opportunity for you, please apply now

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