Salesforce Senior Support Engineer

7 days ago

Melbourne, Victoria, Australia Peoplebank Full time $120,000 - $150,000 per year

Senior Salesforce Support Engineer
Work Type
: 12 Month contract

This is a 12 month contract with a strong chance of extensiuon working with a government agency with offfices in both richmond and geelong (3 days a week in office)

We're seeking an experienced Senior Salesforce Support Engineer to take ownership of troubleshooting, configuration, and platform stability across Service Cloud, Health Cloud, and Digital Experience. You'll be the go-to technical specialist for diagnosing complex issues, maintaining integrations, and driving platform improvements.

Key Responsibilities

  • Maintain and configure Service Cloud, Health Cloud, and Digital Experience environments.
  • Troubleshoot OmniStudio components - FlexCards, OmniScripts, Data Raptors, Integration Procedures.
  • Perform advanced system administration - user management, monitoring, configuration, and data integrity.
  • Deploy changes using DevOps frameworks, version control, and branching strategies.
  • Investigate complex issues through log analysis and root-cause diagnostics.
  • Work with business, architecture, and data teams to resolve problems in an Agile delivery environment.
  • Troubleshoot API and integration.
  • Maintain event monitoring and alerting for proactive issue detection.
  • Evaluate Salesforce releases to assess platform impact and advise stakeholders.
  • Develop documentation and provide knowledge transfer and training within the team.

Essential Criteria

  • Australian citizenship is mandatory for this position
  • 5+ years' Salesforce ecosystem experience in a support or engineering capacity.
  • Salesforce Industries / OmniStudio exposure FlexCards, OmniScripts, Data Raptors.
  • Apex debugging capability (Triggers, Controllers, Classes) for minor fixes.
  • Hands-on deployment experience with version control and metadata branching.
  • Salesforce Admin certification (ADM201 or ADM211) and Platform App Builder certification.

Desirable Criteria

  • Support experience with Experience Cloud.
  • Exposure to HTML, CSS, JavaScript.
  • Platform Developer I or Vlocity certification.
  • Understanding of accessible design and development principles.

  • Senior Technical Architect

    2 weeks ago

    Melbourne, Victoria, Australia Salesforce Full time $150,000 - $200,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Senior Technical Architect

    2 weeks ago

    Melbourne, Victoria, Australia Salesforce Full time $120,000 - $180,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Principal Solution Engineer

    1 week ago

    Melbourne, Victoria, Australia Salesforce Full time $80,000 - $120,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Senior Salesforce Manager

    1 week ago

    Melbourne, Victoria, Australia RMIT University Full time $120,000 - $180,000 per year

    Overview:Senior Salesforce Manager| Full-time permanent job opportunityThe role requires proven leadership, influencing skills and a strong product vision to lead RMIT's Salesforce delivery capability as a senior manager, empowering agile teams to deliver impactful solutions and drive a unified vision across the platform and integrated...

  • Senior Salesforce Manager

    7 days ago

    Melbourne, Victoria, Australia RMIT University Full time $120,000 - $180,000 per year

    Overview:Senior Salesforce Manager| Full-time permanent job opportunityThe role requires proven leadership, influencing skills and a strong product vision to lead RMIT's Salesforce delivery capability as a senior manager, empowering agile teams to deliver impactful solutions and drive a unified vision across the platform and integrated...

  • Senior Salesforce Developer

    7 days ago

    Melbourne, Victoria, Australia NRI Australia & New Zealand Full time $120,000 - $140,000 per year

    We're Hiring Senior Salesforce DeveloperLocation:Sydney | Hybrid WorkingAt NRI, we don't just deliver technology—we deliver transformation. Backed by global reach and local expertise, we partner with clients to provide end-to-end digital solutions that drive innovation and business success.We're seeking an experiencedSenior Salesforce Developerto join our...

  • Senior Salesforce Developer

    1 day ago

    Melbourne, Victoria, Australia Healthcare Australia Full time $80,000 - $120,000 per year

    Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.Job DescriptionWe are seeking aSenior Salesforce Developerto join...

  • Senior Salesforce Developer

    2 days ago

    Melbourne, Victoria, Australia Healthcare Australia Full time $120,000 - $180,000 per year

    Company Description Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia. Job Description We are seeking a Senior...

  • Account Executive

    1 week ago

    Melbourne, Victoria, Australia Salesforce Full time US$90,000 - US$120,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Senior Salesforce Developer

    1 week ago

    Melbourne, Victoria, Australia SALT SEARCH PTY LTD Full time $120,000 - $150,000 per year

    Senior Salesforce DeveloperIndustry leader in the Australian tertiary education sector6 Month Day-Rate Contract role - high likelihood of ongoing extensionsHybrid work arrangement - 2 days per week in Melbourne CBD office, 3 days WFH*** Please Note: Due to the nature of the role, Candidates Must be based in Melbourne and must be Permanent Residents or...