Bank Manager

• Full-time, permanent opportunity at Westpac's Ballina branch
• Be supported to hone your leadership skills and inspire others
• Get things happening for our customers – and your career
• Be a part of our ambition to be our customers' #1 banking partner for life
• Significant leadership role with a direct impact on the community
• Empower your team to empower your community

Create your best future and join Westpac as a Bank Manager at our Ballina branch

What's the role?

As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands-on role in a community you're proud to call your own.

Inspiring a team of customer service, sales and business specialists, you'll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that You'll be the driving force behind your branch's success – holding financial, risk and operational accountability – ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers', success.

This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.

How will I help?

• Hold accountability for compliance and risk management – build a culture of doing the right thing
• Drive customer acquisition, service and retention – building genuine connections with our customers and the community
• Lead and uplift frontline staff through training, mentoring and performance management
• Drive results that have a clear, positive and direct impact on overall branch performance – with responsibility for profit and loss
• Take ownership of resolving customer concerns effectively and efficiently

What do I need?

• Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
• Proven experience of holding accountability for risk and compliance, staff performance and customer experience
• High-energy, with an ability to inspire and motivate a diverse team
• Experience of working to fulfil business performance targets and spur growth
• Ability to effectively de-escalate and address challenging situations by using strong communication and problem-solving skills

At Westpac, we're committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. We're here to empower you with the knowledge and skills to thrive 

Why join us?

We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac the best place to work in the country. Here are just a few of the ways we're already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
• A variety of leave options including Culture, Lifestyle and Wellbeing leave
• Tailored learning and development opportunities to help your grow your career within the bank
• Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button.

We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website.