Medical Receptionist

**Date**:24 Sept 2025

**Location**: Ballina, New South Wales, AU, 2478

**Company**:Healius

**Job reference**: #17915

**Brand**:Lumus Imaging

**Location**: Ballina

**Work type**: Full Time (Permanent)

**About us**

At Lumus Imaging, we put people at the heart of everything we do—our patients, our team, and our community. We are committed to delivering the highest quality diagnostic imaging services, supported by compassionate care and clinical excellence. Every interaction is guided by our dedication to creating a seamless and positive customer experience, ensuring patients feel supported and valued at every stage of their healthcare journey.

With over 30 years of experience, Lumus Imaging combines deep clinical expertise with the empathy and dedication of our team. Our network includes more than 2,000 skilled professionals—radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, and independent radiologists—working across 150 sites nationwide to provide accessible, high-quality imaging services.
- Are you looking to start your career in healthcare? Our team in **Ballina**are on the lookout for a **Full Time Medical Receptionist**to join them in providing the best service and care to our patients.
- This is an excellent opportunity for someone interested in working within healthcare to access an **entry level administration position**,**with **no previous experience required**. The position will include all training and support, ranging from data entry, records management and customer service, through to patient care, Radiology services and the Medicare system. This is a **Full Time Permanent** position, working **38 hours per week**.
- As a **Medical Receptionist**you will be providing support to patients, acting as the first point of contact to ensure a smooth experience for their appointments, both in person and over the phone. In addition, you will be responsible for supporting the booking of appointments, records management, and working with referring medical practitioners.

**On offer here is**:

- An entry level position in healthcare administration, with all training provided on the job.
- The opportunity to learn and develop new skills in customer service and patient care, as well as healthcare, Radiology services and Medicare processes.
- An opportunity to work in an industry that makes a difference to people's lives.
- Hands-on training and support from experienced team members.
- A strong team culture where you are supported by leaders and peers in a collaborative way.
- Ongoing growth opportunities to build a long-term career within Lumus.

**We are looking for someone who**:

- Is passionate about helping and caring for others.
- Has an interest in learning about the healthcare industry and/or Radiology specifically.
- Is eager to learn new skills and the desire to grow through the role.
- Has effective written and spoken communication skills, and the desire to develop further through the role.
- Is reliable, trustworthy and committed to learning and growing in this role.
- Is proactive, cooperative, and can perform well in a fast paced environment.

**You will be responsible for all reception duties**:

- Deliver high quality patient care when performing all administrative duties.
- Exceptional customer service and patient care, including greeting patients at the front desk, actioning referrals, and online enquiries.
- Schedule radiology exam appointments, including XR, Ultrasound, CT, Mammogram, MRI and interventional procedures.
- Patient record management in line with privacy and confidentiality policies.
- Liasing with other receptionists, radiographers, sonographers, Radiologists, referring doctors and other medical professionals, in a professional and courteous manner.
- Medicare, DVA and Work Cover billing and banking.

**Benefits and Wellbeing**

As part of working for Lumus Imaging, you will have access to a range of benefits including:

- **Benefits platform** - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
- **Fitness Passport**- Access top fitness centres & pools across Australia at a subsidised rate.
- **Corporate health insurance discounts**, banking benefits and novated leasing salary packaging.
- **Career growth and development opportunities** with access to a comprehensive library of online courses and learning paths via our e-learning platform.
- **Confidential health and well-being support**through our Employee Assistance Program, available to all employees and their family members.

**Our commitment to diversity and inclusion**

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of ag