Client Service Associate

2 days ago

Sydney, New South Wales, Australia Metro Finance Full time $60,000 - $80,000 per year

An exciting opportunity to join our Customer Service Team as first point of contact for Novated Introducers, Clients, Employers and Salary Packagers, providing accurate information and appropriate solutions to escalated novated lease enquiries.

Roles and responsibilities
Servicing

  • Responding to inbound novated lease enquiries, both via phone and email.
  • Conduct outbound calls to update or obtain information from salary packagers, brokers and clients.
  • Provide an exceptional experience by building rapport and providing reliable support to enhance Broker, Salary packager and Client relationships.
  • Act as a point of contact for Clients, Introducers / Salary Packagers and Employers to assist them with enquiries regarding:
  • Novated Lease Bulk Payments
  • Re-Novation enquiries
  • End of Novation enquiries
  • Responding to new employer enquiries
  • Management of client salary packaging arrangements

Support

  • Helping salary packagers/introducers with back end issues.
  • Managing novated email box and determine which department is to action and provide instructions.
  • Disburse bulk payments to relevant accounts as per remittances provided by salary packagers.
  • Investigate transactions and communicate with Accounts to resolve issues.
  • Generate and prepare requested documents including Re-Novation Agreements, Contracts, and Payment Authorisations
  • Provide support to BDM's within the Novated space to develop existing relationships with brokers and Salary Packagers
  • Provide guidance and support to BDM's enquiries relating to Re-Novation amendments and End of Novations.

How to succeed
A passion for customer interactions and ability to build and nurture professional relationships will ensure success in the role.

We are looking for someone with the following:

  • ±3 years prior experience in a customer support role
  • Novated Leasing and specifically re-novations knowledge
    is required
  • Very strong written and verbal communication skills
  • Good problem-solving skills with the ability to identify alternate solutions
  • Good MS-Office knowledge
  • Must have Australian working rights (citizen or PR)

Benefits
We offer a robust benefits package to help support your health and financial security, plus you'll enjoy:

  • Hybrid working model - work 3 days in the office and 2 at home
  • A culture that promotes growth
  • Working out of a beautiful modern office in Sydney and virtually
  • Fun, regular social events so you can get to know your coworkers

We Value Your Wellbeing
Metro Finance believes in diversity, equity, and inclusion and offers a safe environment to grow. Bring your open mind and can-do attitude to help us deliver our award-winning service to clients. Our culture of continuous improvement gives you opportunities to learn. We encourage you to take advantage of all career development opportunities across department teams to help build your skills.

About Metro Finance
We offer an alternative to traditional bank funding with a modern approach and mindset. Our cutting-edge financial products, advanced technology, and local expertise set us apart. We excel at providing a real human experience for our customers. In fact, our Sales, Settlements, and Credit teams are all regular CAFBA award winners.

If you require further information please contact our Talent Acquisition Manager

  • Client Services Associate

    4 weeks ago

    Sydney, New South Wales, Australia TransPerfect Full time

    OverviewThe Client Services Associate is responsible for serving as the first level of support to existing clients, and for managing and coordinating the completion of all language projects in our Sydney Office.ResponsibilitiesRespond to client requests for new project initiatives through our centralized technologyCollaborate with production team members to...

  • Client Services Associate

    4 weeks ago

    Sydney, New South Wales, Australia TransPerfect Full time

    OverviewThe Client Services Associate is responsible for serving as the first level of support to existing clients, and for managing and coordinating the completion of all language projects in our Sydney Office.ResponsibilitiesRespond to client requests for new project initiatives through our centralized technologyCollaborate with production team members to...

  • Client Services Associate

    2 days ago

    Sydney, New South Wales, Australia TransPerfect Full time $60,000 - $80,000 per year

    Summary: The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects in our Sydney Office. Description: Respond to client requests for new project initiatives through our centralized technology Collaborate with...

  • Client Services Associate

    1 week ago

    Sydney, New South Wales, Australia TransPerfect Full time $90,000 - $120,000 per year

    Summary:The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects in our Sydney Office.Description:Respond to client requests for new project initiatives through our centralized technologyCollaborate with various members of...

  • Client Services Associate

    1 week ago

    Sydney, New South Wales, Australia CMC Markets Full time $60,000 - $80,000 per year

    If you also believe that everyone should be able to achieve their financial potential, then you'll love contributing to CMC Markets' company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and...

  • Experienced Client Service Associate

    1 week ago

    Sydney, New South Wales, Australia Port Jackson Family Office Full time $80,000 - $90,000 per year

    Port Jackson Family OfficePJFO is a boutique advisory firm partnering with highly successful individuals and their families to provide bespoke financial advice, privileged access to a diverse range of investment opportunities and personalised management of financial affairs.Experienced Client Service AssociateAn opportunity has arisen for a dynamic Client...

  • Australia/New Zealand Client Service Associate

    4 weeks ago

    Sydney, New South Wales, Australia Fisher Investments Full time

    Australia/New Zealand Client Service AssociateJoin to apply for the Australia/New Zealand Client Service Associate role at Fisher InvestmentsAustralia/New Zealand Client Service Associate4 days ago Be among the first 25 applicantsJoin to apply for the Australia/New Zealand Client Service Associate role at Fisher InvestmentsOverviewI nvesting can be one of...

  • Associate, Client Solutions

    2 weeks ago

    Sydney, New South Wales, Australia GLG Srl Full time $60,000 - $80,000 per year

    This role focuses on identifying top professionals who can provide industry insight and knowledge to our clients, the world's leading financial investment firms, professional services firms, and corporations. They explain to industry professionals what it means to work with GLG and recruit them into GLG's professional membership network, the GLG Network. In...

  • Client Service Associate

    4 weeks ago

    Sydney, New South Wales, Australia University Engineers' Club Full time

    Client Service Associates at Guidepoint identify and recruit expert advisors to address client business questions, supporting research and decision-making in a collaborative, fast-paced environment.Your RoleKey responsibilities include:Work with Project Managers to develop strategies for satisfying each client project request.Utilize LinkedIn, press...

  • Client Services Associate

    1 week ago

    Sydney, New South Wales, Australia Metro Finance Full time $90,000 - $120,000 per year

    An exciting opportunity to join our Customer Service Team providing a high quality service to Metro clients and brokers. You're the first point of contact across our existing commercial and consumer portfolio, providing accurate information and appropriate solutions to escalated enquiries.Roles and responsibilitiesProvide an exceptional experience to clients...