Accommodation Manager

2 days ago

Perth, Western Australia Estrin Saul Lawyers Full time $60,000 - $80,000 per year
Job Description:Key Responsibilities:
  • Report to the School Director and be responsible for the recruitment and management of host families, adhering to EF policy.
  • Implement the host family recruitment plan.
  • Undertake telemarketing and act as the primary point of contact for host family enquiries, providing excellent customer care via phone and email.
  • Conduct off-site promotional recruitment activities, including participation in street actions, events, fairs, and leafleting.
  • Manage and prioritise all enquiries from prospective hosts, ensuring timely and informative responses.
  • Conduct thorough visits to prospective hosts to assess their suitability, complete detailed visit forms, and ensure compliance with relevant accreditations and local authorities.
  • Provide comprehensive support and guidance to host families, ensuring all questions are answered and appropriate documentation is provided.
  • Track and analyse weekly recruitment statistics, collaborating with the Accommodation Team and School Director.
  • Deliver exceptional customer support service to both host families and international students, addressing concerns and ensuring positive experiences.
  • Cultivate and maintain strong relationships with existing residence suppliers, while proactively seeking opportunities to expand and improve our accommodation portfolio.
  • Efficiently process and maintain homestay provider records, ensuring accuracy and compliance.
  • Participate in a shared emergency on-call roster with other school staff.
Skills and Experience:
  • Exceptional communication and interpersonal skills.
  • A Diploma or at least 3 years relevant work experience.
  • A strong customer service focus and a positive attitude.
  • Target-driven with excellent organisational abilities.
  • Proven leadership experience or potential.
  • Appreciation for diverse international cultures.
  • Creative problem-solving skills and composure under pressure.
  • Meticulous attention to detail.
  • Complete fluency in English (both written and spoken).
To Apply:

Estrin Saul Lawyers

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