Senior Accommodation Services Manager

Who we are: Our name may be new, but we're not.
Collectively, we've been around for more than 30 years, with an established presence right across Australia as advocates of supported independent living, and a leading NDIS registered provider.
We've combined the best of what we had to become Claro – the leading disability services provider in Australia.
We put people at the centre of everything we do.
Through individualised, local, community-based support we remove barriers, increase life choices, and empower people to have meaningful relationships and connections.
The Opportunity: We have an exciting opportunity for a Senior Accommodation Services Manager to join a supportive and inclusive team.
This role will provide client services management for our clients.
Critical functions of this role include care plan management and review, client documentation management, point of contact for client, management, and improvement of the clients experience through engagement of care teams and stakeholders, and oversight of funding utilisation.
The Senior Accommodation Services Manager will work in partnership with clients and their families to identify assessment care needs and support services required to promote enablement, dignity, independence and choice.
You will be responsible for, but not limited to: * Effectively engage in client relationship management to ensure high quality customer experience * Ensure effective care plan review and management * Leading and provide coaching to support workers in effective methods for delivering and exceeding client expectations * Service level monitoring including the review of funding and client/carer satisfaction * Ensure consumer support plans and assessments are completed within required timeframes * Conduct case conferences with internal and external stakeholders in conjunction with the consumer and/or their representative when needs change or review of needs is required To be successful in this role you will have * Demonstrated experience in a Community Services Co-ordination or Case Management role * Certificate IV in community services, or relevant discipline (Preferred) * Demonstrated experience supervising, supporting, and training staff * Knowledge of OH&S legislation relevant to aged care and disability service sector * Can work effectively as part of a multidisciplinary care team * Build strong relationships with customers, case managers and other key stakeholders * High level of written and verbal communication skills Additional Requirements: * NDIS Worker Screening Check * National Police Certificate * Current Drivers license What's in it for you: * Opportunity to work for the nation's largest health and aged care provider, with a rapidly growing and progressive vision * Friendly team environment with a great community care spirit * Employee Assistance Program for staff and their families How to apply To apply select the 'apply' button and you will be redirected to our website to commence your application.
* Please note: Candidates may be shortlisted and interviewed prior to closing date, apply today Claro prides itself on being an equal opportunity employer.
We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.
About the company Claro provides quality, trusted aged care support and disability services.
Our NDIS registered providers cater to all levels of In Home Care assistance.
Call us on 1300 303 770 or visit our website today.
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