Manager, Solutions Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Solutions Engineering (Dynamic Yield)Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Overview

Dynamic Yield by Mastercard helps businesses deliver digital customer experiences that are personalized, optimized, and synchronized. As a Solutions Engineer, you'll be a trusted advisor responsible for driving all aspects of the technical sales process. With prospects, that means leading product demos and presentations, providing input on implementation of the platform to anyone from end-users to c-suite, and technical scoping. Behind the scenes, you'll have the opportunity to get creative. This includes anything from developing front-end and API-based custom demos that showcase personalization on our prospects' websites or mobile applications to building tools that support the sales process. Combined with your superb communication abilities, your specialized technical skills will be key in signing new deals, so you'll have a direct impact on our bottom line.

Role

Solution Engineers are responsible for the technical evaluation and functional aspects of the product or service. They are sales savvy, have high technical acumen, and a detailed working knowledge of the products. They understand the industry they operate in and the problems faced by prospects and customers. The Solution Engineer is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire sales process.

• Serve as the subject matter expert on the Dynamic Yield Product suite supporting customer/prospect solutioning in partnership with Sales Specialists.
• Lead product demos and technical discovery. Providing technical responses to RFIs/RFPs, consultations, sales calls and meetings.
• Understand and identify all points of technical integration, asking probing questions to fully understand requirements.
• Design and document effective and efficient solutions setting up customers for success by proactively uncovering and addressing any technical roadblocks.
• Coordinate alignment and approval across stakeholders of proposed technical solution including level of effort and product readiness (global/regional)
• Ensure a seamless transition and handoff from pre-sales to delivery.
• Partner with Product teams to gain and document customer insights, local competitive intelligence, enabling regional go to market execution and informing product roadmap / strategy.

All About You

Ideal candidate for this role:

• Passionate about consumer all things marketing technology; enjoy defining and delivering impactful solutions that solve important business problems.
• Experience working with performance-based marketing technology (MarTech or AdTech)
• Balance between execution ability (get things done) and creative ability (coming up with the right solution)
• Strong skills in critical thinking, problem solving, and creating effective product/service solutions
• Strong leadership skills and abilities
• Fluency in English
• Team player with excellent communication skills, both oral and written.
• Comfortable in a customer facing role, meeting with senior leadership, product managers, technical teams, and large audiences.
• Combination of technical competence, business skills and a consumer marketing mindset
• Technical background with understanding of web technology, APIs and security.
• Experience working with product and/or engineering teams a plus
• Experience working in multiple geographic markets with an understanding of market entry and expansion considerations. Willingness to travel
• The ability to thrive in a fast-paced environment while being flexible and able to handle rapidly-changing scenarios; someone who sees 'ambiguity' as an opportunity rather than a hurdle.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.