eCommerce & Email Specialist

Job Overview ConfidenceClub, a rapidly growing e-commerce business with a strong social purpose, is seeking a talented and experienced eCommerce & Email Specialist to join our dynamic team. In this role, you'll take ownership of our email marketing and website merchandising, playing a crucial part in driving customer retention, repeat revenue, and on-site conversion. This is a unique opportunity to make a direct impact on a fast-growing company and positively improve our customers' lives.

About ConfidenceClub ConfidenceClub is a leading e-commerce business with a strong presence in Australia, the UK, and the EU, serving over 100,000 satisfied customers. We are proud to have recently expanded to the UK and Europe, growing our mission to provide high-quality continence care products that empower individuals and support their well-being.

Key Responsibilities

• Email Marketing & CRM

• Plan, design, and execute segmented and personalised email campaigns and automated flows in Klaviyo that drive repeat revenue, nurture loyalty, and reactivate lapsed customers.

• Optimise and improve open, click-through, and conversion rates through ongoing testing and refinement.
• Promote and support our rewards and referral programs through integrated email strategies.

• Website Merchandising & Content

• Take ownership of product listings across our websites: upload and maintain copy, images, assets, and metadata.

• Ensure product content is accurate, up-to-date, keyword-optimised, and consistent with brand guidelines.
• Update homepage banners, landing pages, and category pages to align with campaigns, launches, and promotions.
• Collaborate with the Brand and Product teams to highlight new releases and seasonal campaigns onsite.

• Conversion Rate Optimisation (CRO)

• Work closely with the CMO to identify data-driven opportunities to improve the UX of our websites.

• Design and build campaign landing pages that are visually appealing, user-friendly, and optimised for conversion.
• Support A/B testing initiatives across email and onsite content to improve engagement and retention.

• Collaboration & Creative Support

• Work with the Brand Lead to produce creative assets for email, website, and social campaigns.

• Ensure all creative outputs are on-brand, engaging, and optimised for performance.

• Data & Reporting

• Monitor and report on key retention and revenue metrics, including repeat purchase rates, subscription uptake, and email revenue attribution.

• Track product-level sales performance to inform listing optimisation and campaign priorities.

Requirements

• 2+ years of experience in a similar role, preferably within e-commerce.
• Strong proficiency in email marketing (Klaviyo or similar ESP).
• Hands-on experience with eCommerce CMS platforms (Shopify highly desirable) for managing product listings and content updates.
• Familiarity with eCommerce SEO best practices for product titles, descriptions, and metadata.
• Experience with A/B testing and CRO to optimise both email and onsite performance.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Excellent attention to detail and organisational skills to manage and maintain product catalogues.
• Strong communication and collaboration skills, with the ability to work effectively in a hybrid team environment.
• A design background or experience (HTML/CSS basics, Canva/Adobe tools) will be highly favourable.

What We Offer

• The opportunity to join a fast-growing e-commerce business with a strong social purpose and a loyal customer base across Australia, the UK, and the EU.
• A dynamic and supportive work environment where your ideas and contributions are valued.
• Hybrid working arrangement – 3 days in the office per week.
• Competitive salary package commensurate with experience.
• Ongoing opportunities for professional development and growth.

Join Us Be part of our mission to empower individuals and make a positive impact on their lives. Apply now to join the ConfidenceClub team as our eCommerce & Email Specialist. We look forward to reviewing your application and exploring how you can contribute to our continued success.