Porter/ Concierge

1 week ago

Brisbane, Queensland, Australia Rydges South Bank Brisbane Full time $45,000 - $65,000 per year

Rydges South Bank - Porter / Concierge

Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  

About Rydges Hotels and Resorts:

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels. From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests. Join our team of local heroes dedicated to enhancing every guest's stay.    

Rydges South Bank is a highly-regarded 4.5 star, award-winning hotel boasting 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities. The hotel is located on Grey Street in South Bank neighbouring the Brisbane Convention & Exhibition Centre.

About the Role

We are seeking our next Concierge superstars to join our Front Office team. The role will suit a high-energy, out-going personality who has a passion for customer service. 

Being the first and last point of contact for our guests, our Concierge team plays a vital role in our operations. We strive to exceed guest expectations at every opportunity, aided by our insatiable enthusiasm and people skills.

Multiple Roles available for immediate start.

Key Responsibilities

•    Ensure all guests receive a positive greeting as they arrive and depart the Hotel

•    Provide guests with information on Hotel services and local attractions/events

•    Parking guest's vehicles both on-site and off-site with the utmost care 

•    Order taxi's and/or ride shares for guests as required 

•    Deliver all luggage, messages, mail and special requests are handled promptly, efficiently and professionally 

•    Ensure the Hotel lobby and entrance are kept impeccably clean and tidy

Skills & Experience

•    Driver's licence, manual preferred however not essential 

•    Excellent communication skills and customer service 

•    Attention to detail

•    Excellent personal grooming and presentation

•    The ability to handle pressure, multi task and get the job done

•    Ability to work a variety of shifts across the week

Benefits & Perks

•    Incredible team member discounts from your first day on-the-job.  

•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.  

•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 

•    Awesome winter and summer savings and discounts at Thredbo. 

•    Rapid career growth opportunities through our EVT network. 

•    Local community involvement, volunteering and charitable giving.   

•    Australia and NZ's largest and most diverse experiences company 

Join Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.

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