Senior Support Planner

• 6 Month Contract
• Make a real difference regarding insurance management across QLD

About Our Client
This organisation funds necessary and reasonable treatment, care and support for people who have sustained an eligible serious personal injury.

The treatment, care, and support provided are tailored to the individual's needs and are regularly reviewed to adapt as circumstances change.

Job Description

• Assessing participant needs and create and amend support plans including making decisions (or recommendations to the Manager) regarding the necessary and reasonable treatment, care and support needs of participants.
• Providing participants, their family and carers with information and support about the Scheme and the Agency.
• Advising and supporting less senior team members in decision-making by providing technical guidance and sharing knowledge.
• Understanding and discharging delegated functions in accordance with the Act.
• Identifying ways to empower participants in the development, implementation and monitoring of support plans, to reflect participant goals, choice and control, and measurable outcomes.
• Identifying effective options for treatment, care and support, balancing the needs of participants with Scheme requirements, sustainability, and community expectations.
• Liaising with legal representatives of participants and their families/carers as needed.
• Empowering participants to use tools and resources available to maximise independence, participation in the community and employment.
• Liaising and collaborating with stakeholders to ensure successful implementation and maintenance of support plans.
• Assisting with the identification and implementation of service improvements including developing resources for use by stakeholders, under the guidance of more senior staff.

The Successful Applicant
The successful candidate should be able to demonstrate;

• Well-developed knowledge and applied understanding of support planning principles and processes, including the ability to contribute to continuous service improvements.
• Proven track record in managing support planning and goal-setting processes of increased complexity, whilst discharging delegated statutory functions in accordance with the Act.
• Well-developed knowledge of insurance management principles and well-developed skills in personal injury claim management for catastrophically injured people.
• Highly developed organisational skills and the ability to lead both self and others within a dynamic environment, displaying a collaborative, autonomous, flexible and agile working style and approach.
• Highly developed communication skills, ability to build rapport, communicate complex information, negotiate with a variety of internal and external stakeholders, and mentor developing team members.
• Proven track record in making sound decisions and recommendations based on relevant evidence in relation to disability services.
• Effectiveness in identifying and responding quickly, flexibly and appropriately to issues of participants, their family and carers.
• While not mandatory, a relevant tertiary qualification in human services, allied health or a related discipline is highly regarded.
• Working with children and young people is a requirement of this role and an appointee must obtain and hold a Working with Children Blue/Exemption Card in Queensland.
• Travel within Queensland is a requirement of the role to effectively deliver the care model and statutory obligations of the Agency and may require an appointee to hold a valid Queensland Open driver's license.

What's On Offer
A 6 month contract in an organisation that makes a real difference in the lives of Queenslander's, with the opportunity for an extension alongside a great office location in the Brisbane CBD. It is a competitive hourly rate whilst also allowing hybrid working and the opportunity to work alongside a fantastic established team.

Contact: Callum Bowie
Quote job ref: JN