Travel Consultant

Company description:

Queensland Rail's purpose is to provide a customer-focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system. The organisation's vision is connecting communities through a modern, world-class rail service.

Job description:

You'll connect Queensland. We'll connect you to an amazing career.

We are looking for a highly enthusiastic and motivated individual to join Queensland Rail's Travel Centre based in Townsville.

Our travel consultants provide high quality, friendly customer service. This role would suit someone with a passion for customer service and a genuine interest in helping people. You will be a quick thinker with an ability to work through problems and provide solutions. You will need to work autonomously in this role.

This is a permanent part-time position (48 hours a fortnight) that generally works between the hours of 08:00 17:00 You will also be required to work a weekend on a rotational basis. Based on seasonal peaks and business trends additional hours will be offered to part-time employees on a regular basis which could be up to 76hrs per fortnight.

Benefits That Count:

• Starting base salary $85,757 (pro rata) plus 12.75% super + applicable penalties
• Be part of a passionate customer centric team and work directly with an experienced team of Travel Consultants and a Team Leader
• Prioritise your physical, emotional and financial wellbeing with our range of free services.
• You and your family can get fit and have fun with access to over 380 gyms and pools with our Fitness Passport.

Click here to read about our full range of Benefits.

Travel Consultant's are responsible for:

• Delivering exceptional customer service by providing accurate information and advice on Queensland Rail and third-party travel products
• Processing rail tickets and third-party bookings efficiently and in line with company policies
• Handling payments accurately using various methods, including cash, credit/debit cards, and account billing
• Supporting revenue growth by actively promoting Queensland Rail Travel and partner products to customers
• Ensuring compliance with all ticketing, booking, and administrative procedures
• Using reservation systems effectively to manage customer bookings and enquiries
• Maintaining up-to-date knowledge of travel products, services, and promotions through regular training and industry engagement

We are looking to connect with someone who ideally has:

• Substantial experience in using Travel systems and the Microsoft Office Suite
• A positive, can-do attitude.
• Exceptional admin, customer service and sales skills (both written and verbal)
• Previous tourism experience is desirable.
• Excellent communication and interpersonal skills
• Ability to work within a diverse team in a fast-paced work environment.

For further information please view the Position Description.

Supporting a Diverse Workforce

Queensland Rail acknowledges the Traditional Owners and Elders of the lands and waterways our network traverses.

Our teams are People who Count. We encourage diversity in our teams, including different genders, age, race, disability status, sexual orientation, religions, neurodiversity, education levels and many more aspects. No two journeys are the same, and it's because of our differences that as a collective, we achieve great things.

Please advise if you would like to discuss reasonable adjustments in the recruitment process.

Your journey matters. Make it with us.

There's never been a more exciting time to join Queensland Rail. If you're ready to make a real impact and help shape our future, we encourage you to submit your resume and cover letter by 11:59pm Wednesday 17th September 2025.

To learn more about this opportunity please contact Ben Hogan with your specific enquiry via email