Service Manager

Primary Details
Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here
Careers

• Location: Melbourne, Brisbane or Sydney
• Permanent, full-time position
• Hybrid role, happy to talk flexible working

The opportunity
Join QBE's Aviation Claims team as a Manager, where you'll lead a high-performing group handling complex aviation claims. This role offers the chance to shape strategy, drive operational excellence, and partner with industry experts to deliver exceptional outcomes for our customers.

Your new role

• Lead and oversee a team of experienced aviation claims professionals, providing technical guidance, support, and ensuring timely, commercially sound claim resolutions.
• Report on the aviation claims portfolio performance to senior management and present insights internally and externally.
• Ensure compliance and service excellence by liaising with auditors, conducting file reviews, and maintaining strong engagement with internal stakeholders.
• Build and maintain relationships with major brokers, proactively managing complex claims and addressing issues as they arise.
• Develop team capability through coaching and mentoring to achieve performance goals.

About you

• Extensive insurance experience within the specialist classes, aviation claims is preferred
• In-depth knowledge of aviation regulations, compliance, and technical expertise will be highly regarded
• Proven leadership and team management capabilities with strong presentation and facilitation skills
• Advanced problem-solving, analytical, negotiation, and conflict resolution skills.
• Excellent communication and stakeholder engagement with a strong focus on customer service

About QBE
We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage."We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks' gender-equal flexible leave for all new parents, including paid super
• Voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• 2023 Most Inclusive Workplace at the"Australian HR Institute (AHRI) Awards"
• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
• Family Friendly Workplace accredited employer since 2021

Apply now
APPLY NOW and let's make it happen"
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:
Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team Development

Application Close Date: 30/11/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.