Senior Business Analyst- Payments

About the role – 12-month Fixed Term Contract, multiple roles

We are seeking an experienced Senior Business Analyst with strong technical expertise in Payments System integration & Compliance projects, Financial Crimes to join People First Bank on a 12-month fixed-term contract. Our team of Business Analysts are at the forefront of shaping the creation of a new bank by working on exciting and complex projects.

This role will see you define critical Payments and Compliance initiatives , working closely with stakeholders across technology and business teams to deliver customer-centric, compliant, and scalable solutions. You will work collaboratively with business representatives, Scrum masters, Product Owners, and technology leads to add value and drive outcomes across the business. Furthermore, as a Business Analyst, you will actively contribute to the Community of Practice maturity across the team, helping to shape best practices and guide team members.

Key responsibilities include:

• Defining the payments and cards solution for People First Bank
• Applying your knowledge of Australian banking regulations to satisfy our regulatory obligations within Australian Payments, Cards and Fraud compliance including payment and card scheme requirements
• Collaborating with design and frontline teams to understand problems our customers are experiencing.
• Partnering with key stakeholders to facilitate and support new and in-flight initiatives in ideation, discovery and delivery execution.
• Proven ability to successfully engage with business and technical stakeholders conduct scoping activities, creation of key story/requirements, customer reporting and process changes to understand the rationale for change and desired outcomes.
• Identifying risks, interdependencies and cross-functional business and technology impacts.
• Supporting the business with designing reporting and dashboards that will feed to downstream data and technology teams.
• Support the design, implementation, and embedding of development programs for BA cohort.
• Actively promote continuous improvements to ways of working across the business.

About you

You are a Senior Business Analyst with solid experience delivering technical Payments, Cards and Fraud integration and compliance projects, who enjoys guiding and sharing knowledge with others, and you're keen to take on increased leadership responsibility in the future.

Additionally, it's essential that you have experience with one or more of the following:

• Experience in requirements management, utilizing Agile methodologies.
• Process analysis and documentation.
• Financial services industry experience.
• Customer centric Agile software development.
• Technical integration experience.
• Enjoys leading and coaching other BAs.
• In-depth understanding of IT Risk frameworks
• Solid technical ability in JIRA, and Confluence.
• SAFe or scrum certification.
• Completion of Analyst Certification such as BABOK, Lean Six Sigma is high regarded.

This is a rare opportunity to:

• Be part of high-impact projects – define and deliver Payments, Cards and Financial Crimes solutions that meet both regulatory and customer expectations.
• Work flexibly and collaboratively – enjoy the balance of remote or hybrid work while engaging with passionate professionals across Queensland, South Australia, and beyond.
• Grow and shape your craft – play an active role in maturing our Business Analysis Community of Practice, sharing knowledge, and influencing best-practice standards.
• Make a meaningful impact – see the direct results of your work in systems that improve safety, compliance, and customer trust.

Location:

Whilst our primary office locations are in Adelaide and Brisbane, we are pleased to be able to consider applications from employees within Australia for this role. We also encourage you to put thought into how the work may be undertaken given your location and what support you may require.

Why you'll love working with us:

People First Bank – our new brand – says exactly what we're all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You'll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements.
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states.

With a vision 'To deliver positive change through banking', People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We're big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Monday 3 rd November .

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.