Manager - Client and Community Pathways

Box Hill Office & Boronia Office Permanent Part Time

• Caring, supportive and professional organisation culture
• Part-time with flexible hybrid working
• Attractive employee benefits including salary packaging, leave loading and additional paid leave over Christmas/New Year

Join a dynamic team committed to delivering holistic, high-quality legal help to priority clients. This leadership role sits within the Centre's Partnerships and Community Engagement Directorate, overseeing the AIRR (Assessment, Intake, Referral, Response) Team across Box Hill, Boronia and Healesville. You will support the ongoing development and refinement of integrated intake practices, strengthen collaboration between AIRR and legal services, and ensure effective use of data and technology.

Manager - Community & Client Pathways

• Support a dynamic and growing not-for-profit organisation
• Caring, supportive and professional organisation culture
• Attractive employee benefits: including salary packaging, leave loading and additional paid leave over Christmas/New Year
• Part-time | 0.8 FTE (negotiable) | Box Hill and Boronia

About Us

Eastern Community Legal Centre (ECLC) is a multidisciplinary legal service that works to prevent problems, progress fair outcomes and support the wellbeing and resilience of communities and community members in Melbourne's East.

About the role

The Manager – Community & Client Pathways leads the Centre's AIRR Team, which operates across Box Hill, Boronia and Healesville to deliver holistic, high-quality legal assistance to priority clients. This role is responsible for supervising and supporting AIRR staff, driving improvements in client access and service pathways, and fostering integrated practice at the intake stage. It involves enhancing internal systems to strengthen collaboration between AIRR and legal services, ensuring effective use of data and technology, and promoting volunteer engagement. The position focuses on achieving strong outcomes for priority client groups while working closely with other managers to advance the Centre's objectives.

About You

The Manager Client and Community Pathways is an integral member of a highly supportive team, having oversite of the Centre's Intake team and services. This varied role requires a range of skills to provide leadership across the centre on matters related to accessible service pathways for community members to access legal support services. As a key member of the Centre's leadership team, this role will foster strong cross-Directorate collaboration to continuously improve the intake experience and strengthen connections across the organisation. This role is ideal for a values-driven leader who thrives in a community-focused environment and is passionate about equitable access to justice.

Specifically, you will have:

• Minimum 2 years' experience in similar role, preferably within NFP/community sector; tertiary qualifications desirable (for example, in relevant administrative/business management studies)
• Highly organised, with the ability to multi-task and effectively prioritise work
• Excellent communication skills, both verbal and written
• Highly developed interpersonal, influencing and stakeholder engagement skills, with the ability to work effectively with people at all levels, building trust and fostering relationships quickly and maintaining discretion and integrity at all time
• Experience working in an intake and assessment environment, and a high level of proficiency in ICT-based devices, applications and software desirable - with an aptitude to learn new software and systems
• Excellent organisational and project management skills, with demonstrated attention to detail and planning capabilities
• Demonstrated people management skills
• Ability to work proactively and independently, with minimal direction, and as part of a collaborative team

If you want to contribute to the success of an organisation working towards a community that respects and upholds the values of human rights, fairness and justice, please by forwarding a:

• Cover letter,
• CV; and
• responses to the key selection criteria contained in the position description;

By clicking on thebutton on this page.

Please click the description folder icon under job details to download the position description.

For questions please contact Kate Gibson on

Applications must clearly address the selection criteria. Applications that do not address the selection criteria will not be considered

Description :

Location :

Box Hill Office & Boronia Office

Work Type :

Permanent Part Time

Post Date :

Close Date :

Reference :

2914