Guest Service Agent

JOB TITLE: Guest Service Agent

DEPARTMENT: Front Office/Reception

RESPONSIBLE TO: Front Office Manager/Duty Manger

Rydges Canberra is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place. 

About EVT:

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.  

About Rydges Canberra:

Located in the heart of the nation's capital, Rydges Canberra is a vibrant 4-star hotel offering modern accommodation, exceptional dining at George Bar & Grill, and outstanding conference and event facilities. We pride ourselves on creating memorable guest experiences through our values of Empowerment, Possibilities, and Community. Join our passionate and dynamic team and be part of a workplace that celebrates hospitality, growth, and teamwork.

About the Role

We are seeking an enthusiastic and dedicated professional to join our team in a Front Office as a casual Guest Service Agent. As the ideal candidate you'll have a robust background in a similar environment, with a strong commitment to delivering exceptional guest experiences.

At Rydges Canberra , we pride ourselves on providing exceptional resort accommodation and creating unforgettable experiences for our valued guests. Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a spectacular wedding, we are committed to delivering excellence at every turn.

Skills & Experience

• Guest Interaction: Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs. Express genuine appreciation when bidding guests farewell.
• Communication: Exhibit exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Multitasking: Capable of managing multiple tasks efficiently while maintaining a high level of service under pressure.
• Teamwork: Work collaboratively with other team members to ensure smooth operations and enhanced guest satisfaction.
• Professional Conduct: Maintain a professional demeanor and presentation at all times, including impeccable grooming standards.
• Phone Etiquette: Answer telephones with appropriate etiquette, providing clear and helpful information.
• Attention to Detail: Display strong attention to detail, especially when handling guest requests and performing tasks.
• Opera PMS Experience: Experience with Opera Property Management System (PMS) is highly regarded.
• Flexibility: Available to work a flexible schedule across seven days a week, including late nights, weekends, and public holidays.
• Legal Right to Work: Applicants must have the legal right to work in Australia, as sponsorship is not available.
• Police Check: All successful candidates must be willing to undergo a National Police Check.

Benefits & Perks

• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ's largest and most diverse experiences company

Join Rydges Canberra and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.