Reservations & Member Services Coordinator

11 hours ago

Canberra Australian Capital Territory Australia Canberra Southern Cross Club Full time $40,000 - $60,000 per year

Job title: Reservations & Member Services Coordinator

Work Location: Yacht Club Precinct

Business Unit: Restaurants and Bars

Reports to: Restaurant Manager & Events, Venue Manager

Working relationships: VM Restaurant and Events, VM Snapper & Co, Executive Chef, Duty Supervisors and Restaurant Supervisors

Primary Purpose

The Front of House and Events Coordinator is responsible for delivering exceptional customer service the Yacht Club, managing front-of-house tasks, and ensuring the smooth execution of events. The role requires coordination of group bookings, event ticketing, and administrative support to ensure seamless operations and a high standard of service.

Key Result Areas

  • Greeting all members & visitors
  • Bookings Service Excellence Achievement
  • Safe Working Practices Conformance
  • Cash Handling Accuracy
  • Continual Improvement Participation
  • Housekeeping Effectiveness
  • Professional Self Development

Essential Duties and Responsibilities

  • Meet & Greet members and Guests.
  • Ensure Reception area is clean, tidy, and presentable with up-to-date marketing collateral.
  • Management of busy main switch phone; answering calls in a timely manner, responding to customer and member queries, resolving issues quickly, efficiently, and courteously. Deal with bookings by phone, e-mail and face-to-face.
  • Maintain IT effectiveness including membership processing & NowBookIt Systems
  • Perform all tasks required for the job which will provide an excellence of service to members and their guests.
  • Be aware of WH&S regulations and other working practices and conform to these practices.
  • Be professional whilst handling money.
  • Ensure correct money transactions are conducted at all times.
  • Always examine ways to improve the section and pass suggestions to your immediate Supervisor.
  • Ensure housekeeping policy and procedure is carried out.
  • Seek out and undergo job training and coaching which will continue to update and enhance knowledge and skills.
  • High level of attention to detail.
  • Support the Venue Manager – Restaurant and Events in handling guest's requests, and enquiries for the venue to ensure a positive outcome is achieved.
  • Support the Venue Manager – Restaurant and Events Manager with data entry into Salesforce.
  • Maintain a high level of product and service knowledge in order to explain and sell services and facilities to our members and customers.

Education and Work Experience Requirements

  • High school diploma or equivalent degree.
  • RSA (Responsible service of Alcohol).
  • Must have basic computer knowledge.
  • Experience with Salesforce and Now Book IT desired but not essential.
  • Excellent communication skills. (verbal and written).
  • High level of energy and enthusiasm.
  • High level of accuracy and attention to detail.
  • Be able to meet demands of a busy work environment.
  • Ability to work under pressure and handle multiple tasks maintaining a high level of attention to detail.
  • Be courteous, friendly, smiling, and professional in approach.
  • Excellent customer service and rapport building skills
  • Polite and professional phone manner
  • Must have prior experience in similar role
  • Effective team player, contribute positively as part of the team and help in various tasks as required.
  • Must have experience with administrative & clerical procedures.

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