Revenue Operations Specialist

We're hipages - Australia's #1 digital platform connecting homeowners with trusted tradies. As an ASX-listed tech company, we're on a mission to transform the trade industry and improve lives.

With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.

We're proud to be a certified Great Place to Work and WORK180's #1 Employer for Women. At hipages, you'll find real impact, career growth and a workplace where everyone belongs.

Why join our Revenue Operations team?

• Competitive salary, benefits and perks
• In-house Talent Development team to support your personal and career growth
• Achieve results in an agile team, flat organisational structure
• One team culture with our teams in Australia, New Zealand, the Philippines and Vietnam.
• Work for a market leader in the industry as part of a high-performing team 
• Birthday, anniversary and volunteer leave

About the Role:

The mission of the Revenue Operations team is to drive sustainable business growth by optimising revenue processes, leveraging data-driven insights, and fostering strategic partnerships. We are dedicated to enhancing operational efficiency and delivering innovative solutions that empower our organisation to achieve its revenue goals. Through continuous improvement and a commitment to excellence, we strive to maximise value for our customers and stakeholders.

Reporting to the Revenue Operations Lead, the Revenue Operations Specialist role is a key part of our growth strategy to support the achievement of our revenue goals and targets. Working closely with our revenue generating and customer facing teams across the business, you'll add value by coordinating projects that optimise and enhance our processes and tools that increase productivity and improve results. This role is the "go-to" person who our teams will rely upon for their expertise and problem solving abilities, who can be described as a flexible and adaptable self-starter, with the confidence to be able to work with people at various levels of our business to achieve our strategic goals.

How you will add value:

• Working with leaders to ensure optimal management of workload across all teams, constantly reviewing and optimising our touchpoints
• Proactively identify and work to implement solutions that promote increased productivity
• Support and collaborate with our customer operations cross-functional teams to successfully deliver on the initiatives in the roadmaps
• Assist with workforce planning across our sales and service teams, as well as data validation and quality checks
• Assist our analytics and reporting team with the processing and distribution of key reports, as well as maintaining our salesforce reporting suite
• Contribute to the execution of hipages overall sales and business growth strategy

About you:

• 3+ years experience in Revenue/Sales Operations
• Advanced knowledge of Salesforce/CRM
• Excellent stakeholder management and communication skills
• Able to work collaboratively and cooperatively with colleagues
• Ability to develop and improve standard sales processes, procedures and work instructions
• Experience in change management and leading minor projects.
• Ability to work independently and manage multiple projects simultaneously
• Be analytical, and be proficient at using our data to help drive change
• Be able to influence and elicit change, and get excited about 'moving the needle'

Life at hipages: 

We're more than just a workplace - we're a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You'll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it's why 85% of our team say their leader is great.

And there's more:

• Diverse, collaborative teams that love solving problems
• Agile squads, hackathons, off-sites and roadshows
• Extra leave for birthdays, volunteering, and more
• Healthy snacks, continental breakfast and fresh fruit
• Sydney CBD office near Town Hall and Gadigal Stations
• Tailored growth support, mentoring and stretch projects
• A vibrant social scene - we work hard and have fun doing it

We prioritise Diversity:

At hipages, innovation and collaboration thrive in diverse and inclusive teams. We don't expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We're proud to be endorsed by WORK180 for supporting women's careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you'd be a great fit - even if you don't meet every requirement- we'd love to hear from you.

We're also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

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