Revenue, Analytics

Job Summary
JOB DESCRIPTION – Revenue, Analytics & Demand Specialist (Venues NSW)

Location: Sydney, Australia

Division: Pricing and Revenue

Line Manager: General Manager – Pricing and Revenue

Contract Terms: Permanent Full Time

We're thrilled to announce new job opportunities to join our dynamic team to support our partnership with Venues NSW. You will be pivotal with the support to Venues NSW to deliver a simple, safe and more personalised ticketing experience - whether it's the thrill of an NRL final at Accor Stadium, a sold-out concert at Allianz Stadium or an intimate live show in Wollongong's WIN Sports & Entertainment Centres.
As we continue to grow and evolve, we're looking for passionate, driven individuals who are ready to make an impact and thrive in a collaborative, future-focused environment.
THE TEAM

The Ticketmaster Pricing and Revenue team is responsible for generating additional revenue opportunities for our clients. A growing part of the Ticketmaster business, the team are constantly looking to expand on current suite of revenue generating products, along with working closely with our colleagues from across the world to constantly seek best practice and continue to be the leaders in our industry.

THE JOB

The Revenue, Analytics and Demand Specialist is responsible for working closely with all Venues NSW venues and their hirers to provide data analysis, identifying industry trends, and to provide first-class support towards adopting strategies to help all parties sell more tickets and generate more revenue.

This role is a pivotal component of the broader Pricing and Revenue team and will require the person to be at the forefront of coordinating our Pricing, Marketing and Analytics teams to better understand the individual goals of each client and then help to execute on agreed strategies.

The successful candidate will be comfortable meeting with clients in person regularly, managing meetings, and presenting insights and recommendations.

What You Will Be Doing

• Analyse large volumes of ticketing data to identify patterns, trends, and key performance indicators
• Engage with all VNSW venues and their hirers to better understand their ticketing goals and objectives
• Work closely with key tenants/clubs to support development of their pricing strategies
• Meet regularly with all clients/tenants prior to and during onsale period for their events to provide industry leading insights and strategies to help them achieve their goals
• Keep abreast of industry trends, emerging technologies, and best practices in ticketing and data analysis to help improve processes and client user experience
• Familiarise yourself with Ticketmaster's various pricing tools and work across all components to support broader pricing team
• Conduct regular product-specific calls with international markets, discussing operational efficiencies and best practices
• Provide ad-hoc functional support to internal Ticketmaster teams such as Customer Service, Marketing and Client Management
• Develop a deep knowledge across all Ticketmaster platforms
• Demonstrate a desire to learn general dynamic pricing principles
• Learn to understand the outcomes of decisions made across marketing and pricing and the direct impact those decisions have on each other
• To adhere to quality management, safety and environment company policies

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Commercial sensibility and Business Acumen
• Prior experience in either ticketing and/or revenue/pricing management is preferred
• Experience in managing and servicing clients is required
• Strong communication skills, both verbal and written
• Ability to analyse data trends and take swift action based on findings
• Demonstrate capacity to work effectively on an individual basis and within a team framework
• Ability to handle multiple projects, meet deadlines and achieve objectives
• Superior attention to detail
• Ability to maintain a professional business image
• Comfort to present detailed analysis and proposals to clients with varying levels of seniority

You (behavioural Skills)

• This role requires a self-starter who is equally driven by generating new business but also owning the operational elements of that business. You must be willing to learn all facets of the Ticketmaster business and respect the impacts various decisions have on other departments.
• The key to successful performance in this role is to demonstrate an ability to juggle multiple tasks at once, being able to pivot quickly from a focus on sales to operations and to openly communicate with all stakeholders.
• This role will also suit a candidate who has an eager curiosity to learn and be at the cutting edge of new initiatives in ticketing both locally and globally
• Able to travel to and work from office a minimum of 3 days a week
• Willingness to work outside of typical business working hours where necessary to facilitate needs to business/client

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our Work Is Guided By Our Values
Reliability
- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork
- We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity
- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging
- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.