Lead Engineer

ENABLING A SMARTER FUTURE

At xAmplify, we're not just another technology company—we are shaping Australia's future by driving intelligent automation and human-centred technology services to deliver real impact.

As Australia's leading Integrator of Artificial Intelligence and Automation services, we specialise in smart people, smart processes, and smart technology to enable businesses on their digital transformation journey. Our mission is bold: to lead Australia's digital evolution by accelerating the safe and secure adoption of AI and Automation.

We don't pretend to do everything. Instead, we partner with the world's largest and most innovative technology companies, aggregating cutting-edge solutions to transform businesses, industries, and government services.

We are enablers. What's ours is yours, so check us out online at

OUR ROLE

As our new Lead Engineer you will provide technical expertise and support to xAmplify's Managed Service clients including monitoring, provisioning, repairing, and maintaining server, storage, and cloud systems, software, and devices in the enterprise. They will receive incidents and service requests from the xAmplify service desk(s), client service desks, authorized high-level technical contacts as well as via Agile ceremonies such as a backlog of activities.

The Lead Engineer will apply their knowledge and expertise to resolve problems and faults with the most appropriate resolution and where not able to find a resolution, will ensure that the case is routed to the appropriate resolution group or escalated to the Technical Team Lead.

As a member of our Managed Services Technical Services team, you will be part of delivering across our diverse client group that spans Federal Government, Defence and Private Sector.

This will include but not be limited to:

• Perform operations/maintenance tasks in the cloud, server, storage and network areas

• Operate using Agile, DevSecOps and Infra as code methdologies

• Documenting Systems Engineering artefacts - Document and review of Systems Engineering artefacts

• Root Cause Analysis and Resolution - Conduct root cause analysis of technical issues, identify and implement appropriate solutions

• Client Support - Provide point of technical escalation for service desk clients

LOCATION & HOURS

This role has a requirement to regularly operate from on a client site which is located in Canberra, ACT. There are hybrid, flexible working arrangements. Since a regular onsite presence is required we are seeking candidates based in Canberra only. You will also need to have the flexibility to provide support coverage outside of normal business hours if required as this role will be part of an on-call roster.

KEY ELIGIBILITY

• As you will be working to a Federal Government client, we are seeking Australian Citizens who have an active NV1 or higher security clearance.

YOUR SKILLS & EXPERIENCE

At xAmplify, we look for individuals who thrive in dynamic, fast-paced environments and bring a passion for technology, problem-solving, and collaboration.

We value:

• 3-5 years' experience working within the Information Technology sector

• Demonstrated experience in cloud, network, and storage administration, complemented by a strong background in systems engineering and end-user support, including service desk operations.

• Previous experience in Federal Government environment will be highly valued

• Demonstrated technical knowledge of IT systems, networks, and applications

• Experience in driving continual services improvement outcomes

• A team centric, leadership approach

• Strong communication skills – including written, verbal and presentation

• A high level of organisation, time management with the ability to adapt and respond promptly to changing and competing priorities at short notice

• Strong problem-solving capabilities, with the ability to think laterally and propose solutions

• Excellent client relationship building and management skills, with the ability to deal with various stakeholders and translate their needs into a complete solution

• Self-starting, with the ability to drive your own actions, whilst also working as part of a team

Work with Us?

In 2025, xAmplify was proudly recognised as a Great Place to Work, reflecting our dedication to fostering an exceptional workplace for our team. Getting AMP'D is our promise to you When you join us, you'll find a workplace designed to:

• Let you play to your strengths and grow professionally.

• Provide you with flexible working options, including hybrid arrangements, because we recognise the importance of putting you and your family first

• Support your wellbeing through our health and wellness program and a 24/7 Employee Assistance Program.

• Support your growing family via a paid parental leave program

• Provide access to exclusive benefits, retail discounts, and rewards through our partnership with Employment Hero.

A Commitment to Diversity and Inclusion

Diversity fuels innovation. At xAmplify, we welcome applications from all backgrounds, identities, and abilities.

Ready to be part of Australia's digital evolution?

Apply now or reach out at ***********

The future isn't just coming—we're creating it.

xAmplify is an advocate for diversity and inclusion, and welcomes applications from all irrespective of their gender, LGBTQI identity, ethnicity, religion, physical ability or age.