Site Reliability Engineer

Position Type
Full time

Type Of Hire
Experienced (relevant combo of work and education)

Education Desired
Bachelor of Computer Engineering

Travel Percentage
0%

Are you curious, motivated and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing
Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business. In this role, the candidate will have the opportunity to make a lasting impact on the company's transformation journey, drive customer-centric innovation and automation, and position the organization as a leader in the competitive banking, payments and investment landscape. Specifically, the Site Reliability Engineer will be responsible for the following~

• Leads the technical direction of the platform.
• Provides the platform vision that the broader platform and development teams work within
• Design and maintain monitoring solutions for infrastructure, application performance, and user experience
• Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments
• Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times
• Lead incident response, including identification, triage, resolution, and post-incident analysis
• Conduct capacity planning, performance tuning, and resource optimization
• Collaborate with security teams to implement the best practices and ensure compliance
• Manage deployment pipelines and configuration management for consistent and reliable app deployments
• Develop and test disaster recovery plans and backup strategies
• Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes
• Participate in on-call rotations and provide 24/7 support for critical incidents

What You Bring

• 12 years professional experience in software development and architecture
• Operational experience within a SaaS environment
• Clear understanding of the impact of product and platform design on the success of a SaaS business
• Proficiency in development technologies, architectures, and platforms, with an ability to see the bigger picture
• Experience with cloud platforms, specifically an in-depth knowledge of Microsoft Azure
• Strong troubleshooting skills, and an ability to get hands on, for complex technical issues
• Proficiency in scripting languages, automation tooling and CI/CD pipeline automation
• An ownership approach to engineering and product outcomes
• Experience in leading incident management and post-mortem reviews
• Demonstrated skills in empowering others, providing vision and leading by example
• Excellent interpersonal communication, negotiation, and influencing skills
• Experience operating effectively within the policies and practices of a large organisation

What We Offer You

• A work environment built on collaboration, flexibility and respect
• Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing
• Varied and challenging work to help you grow your technical skillset

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.