Student Services Officer

About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. We have recently been named State Winner of the 2023 Large Training Provider of the Year at the prestigious Queensland Training Awards and the Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be a part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, South West region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in 'making great happen' through the embodiment of the following core values and behaviours in all that we do:

We take ownership

We invest in each other

We seek to understand

We celebrate success

Your Opportunity

We have two exciting opportunities available in the role of Student Services Officer, to join our Student Services team based at one of our Campus locations across TAFE Queensland South West Region, including:

Toowoomba

Ipswich

Warwick

Springfield

Kingaroy

Dalby

Chinchilla

As a Student Services Officer you will:

Proactively and professionally assist and support Faculties across the South West region in achieving increased course retention and completion rates of students whilst ensuring the needs of our many clients are met.

Additionally provide a wide range of administrative and support services and ongoing assistance to a wide range of internal business units within our Region.

These positions are available on a temporary full-time (72 hours and 30 minutes per fortnight) and a temporary part-time hours and 45 minutes per fortnight) basis until 30 June 2026, unless otherwise determined, and report to the Student Experience Team Leader.

Salary

The salary range for the full-time position at the AO3 classification level is $75, $84, gross) per annum, with these rates pro-rated for the part-time position.

Benefits

Four (4) weeks recreation leave (accrued annually)

Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)

12.75% Superannuation and Salary packaging options available

Financial assistance towards relocation expenses may be available

Professional development and study assistance available

Wellbeing initiatives and social responsibility programs

Access to Employee Assistance Program

Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)

Comprehensive Domestic and Family Violence (DFV) support options

Work at Home Software (e.g. Adobe and Microsoft software)

Employee discounts or deals related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.

Annual staff recognition awards and years of service recognition

Pride Network for LGBTQIA+ employees and allies

White Ribbon Australia Accredited Workplace

Free car parking

Highly Desirable

Candidates who possess the following will be highly regarded:

Demonstrated high level planning and organisational skills with the ability to achieve outcomes within identified timeframes.

Demonstrate experience working as a collaborative and effective team member ensuring high levels of service delivery.

Demonstrated ability to analyse issues and recommend appropriate action strategies within the parameters of relevant legislation, guidelines and frameworks.

Possess well-developed written and verbal communication skills with the capacity to consult, liaise and negotiate with others, underpinned by relevant software packages.

How to apply

If you're interested in this role, please use the 'Apply' button to apply through the TAFE Queensland Recruitment Portal where you can view the full role description.

When submitting your application, please ensure you provide the following:

a detailed resume including the contact details for two referees (one of whom is your current supervisor); and

a cover letter which outlines your known skills, abilities, knowledge and experience, why you are interested in the role and what you will bring to the role within the context of the 'How you will be assessed' criteria detailed in the role description (a maximum of 2 pages).

Closing date: 12:00 midday, Friday 19 September 2025

Job Reference Number: TQ

Contact:

Ms Bree Best

Student Experience Team Leader

Email: work is licensed under a Creative Commons Attribution 3.0 Australia License.