Business Analyst, CRM

5 days ago

Ballarat, Victoria, Australia Federation University Australia Full time $100,779 per year
  • Information Technology Services - Mt Helen Campus
  • Full-time, fixed-term appointment for 12 months
  • HEW 7 - $100,779 p.a. plus up to 17% superannuation

About the role

You will be responsible for delivering business analysis activities across concepts, business cases, projects, and other work related to the University's CRM environment. You will focus on understanding business needs, process mapping, analysis, design and writing of stories and specifications to deliver effective CRM solutions that enhance student, staff, and stakeholder engagement.

You will:

  • conduct stakeholder analysis and plan the execution of CRM business analysis tasks, ensuring active engagement and communication;
  • research and analyse user and stakeholder needs, pain points and existing systems to identify improvement opportunities;
  • document CRM-related business processes, workflows and use cases using industry standards; and
  • collaborate with the Product Owner to clarify, prioritise and refine backlog items.

About you

You will have a demonstrated understanding of business processes and how these relate to the requirements of University, CRM and other systems. Experience in the higher education sector is desirable.

You will possess demonstrated:

  • business analysis skills and experience in contemporary methodologies, including Agile delivery approaches;
  • experience in business process review, systems analysis and design, preparing functional specifications, user stories, and user documentation;
  • experience supporting Agile delivery teams; and
  • ability to provide strategic support and advice, and to adapt analysis and priorities in response to evolving stakeholder needs.

How to apply

Please apply by Sunday, 2 November 2025

Applicants are required to submit a resume and a suitability statement not to exceed two-pages.

View position description

Federation University is committed to The Circle Back Initiative program, whereby we will respond to every applicant.

If you are experiencing technical difficulties with your application, please email the Recruitment team or phone Our position descriptions also list a contact person for job specific inquiries.

For more information on a career with us, please visit our website or let our staff tell you more.

  • Business Analyst, CRM

    1 week ago

    Ballarat, Victoria, Australia Federation University Australia HK Programs Full time $60,000 - $120,000 per year

    Further develop your skills and experience in an evolving environment, while undertaking business analyst duties for a number of concepts.• Information Technology Services – Mt Helen Campus• Full-time, fixed-term appointment for 12 months• HEW 7 - $100,779 p.a. plus up to 17% superannuationPosition closing date: 02/11/2025Ranked number one university...

  • Dynamics CRM Developer

    1 day ago

    Ballarat, Victoria, Australia Federation University Australia Full time

    Provide ongoing support and development of our Microsoft Dynamics 365 CRM and UAS Information Technology Services – Ballarat, Berwick or Gippsland CampusFull-time, fixed-term appointment for 12 monthsHEW 7 - $100,779 - $108,919 p.a. plus up to 17% superannuationPosition closing date: 04/11/2025Ranked number one university in Australia for First Generation...

  • Project Analyst

    1 day ago

    Ballarat, Victoria, Australia Haymes Paint Full time $90,000 - $120,000 per year

    From our humble beginnings in 1935, Haymes Paint has grown to become Australia's largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or...

  • Project Lead/Analyst

    7 days ago

    Ballarat, Victoria, Australia Haymes Paint Full time $80,000 - $120,000 per year

    From our humble beginnings in 1935, Haymes Paint has grown to become Australia's largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or...

  • Finance Systems Analyst

    2 weeks ago

    Ballarat, Victoria, Australia Wimmera Health Care Group Full time $60,000 - $90,000 per year

    Location:Ballarat Central, VIC, AU, 3350Permanent Full Time(80 hours per fortnight including ADO)$42.33 Per hour + salary packagingAbout the roleThe position reports to the Manager – Finance Systems and will play a key role in the maintenance and enhancement of financial systems within Grampians Health.We are looking for a talented and detail-oriented...

  • Senior Analyst, Corporate and Commercial Finance

    2 weeks ago

    Ballarat, Victoria, Australia Federation University Australia Full time $113,125 per year

    Responsible for a range of financial accounting and management accounting Commercial Finance – Mt Helen CampusFull-time, continuing appointmentHEW 8 - $113,125 p.a. plus up to 17% superannuationPosition closing date: 05/10/2025Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide 2022) and with top...

  • Senior Analyst, Corporate and Commercial Finance

    1 day ago

    Ballarat, Victoria, Australia Federation University Australia Full time $113,125 - $136,550 per year

    Responsible for a range of financial accounting and management accounting Corporate and Commercial Finance – Mt Helen CampusFixed-term appointment until July 2027HEW 8 - $113,125 p.a. plus up to 17% superannuationPosition closing date: 26/11/2025Ranked number one university in Australia for First Generation Student Enrolments (Good Universities Guide...

  • Senior Analyst, Corporate and Commercial Finance

    1 day ago

    Ballarat, Victoria, Australia Federation University Full time $113,125 - $134,000 per year

    Responsible for a range of financial accounting and management accounting• Corporate and Commercial Finance – Mt Helen Campus• Fixed-term appointment until July 2027• HEW 8 - $113,125 p.a. plus up to 17% superannuationPosition closing date: 26/11/2025Ranked number one university in Australia for First Generation Student Enrolments (Good Universities...

  • actuarial analyst

    7 days ago

    Ballarat, Victoria, Australia Allstate Full time $80,000 - $120,000 per year

    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Clinical Costing

    1 day ago

    Ballarat, Victoria, Australia Grampians Health Full time $90,000 - $120,000 per year

    Company description: Grampians Health exists to serve our communities across the Grampians region, providing complete care as close as possible to people's homes.Job description: Clinical Costing and Performance AnalystAbout the RoleAn exciting opportunity to join the Grampians Health Activity & Performance portfolio, the Clinical Costing and Performance...