Service Advisor

Rydalmere, Full Time, Automotive

Please Quote Reference Number 13385

- Work with leading brands; BYD, Mitsubishi, Honda & Skoda
- Salary + Commission + Company vehicle
- Exciting opportunity with Thomson Automotive in Rydalmere

Thomson Automotive are on the hunt for a motivated and customer-focused Service Advisor to join our dynamic team at one of the busiest and best-equipped multi-franchise dealerships in the region. If you're passionate about delivering top-notch service, thrive in a fast-paced environment, and want to work with great people and multiple leading vehicle brands - this is the opportunity for you

Responsibilities will include, but will not be limited to:

• Greet customers professionally and assist them with service bookings, drop-offs, and enquiries across multiple vehicle brands.
• Accurately identify service needs through customer communication, vehicle history, and basic diagnostics.
• Prepare repair orders (R.O.s) with detailed descriptions of customer concerns and required work.
• Liaise with technicians and workshop controllers to ensure smooth job flow and accurate job status updates.
• Keep customers updated throughout the day on job progress, approvals, and any changes.
• Check off completed jobs for accuracy, ensuring all work has been completed and vehicles are ready for handover.
• Manage follow-up calls and customer satisfaction surveys to maintain CSI (Customer Service Index) targets.
• Coordinate loan cars and transport where needed, ensuring smooth customer experience.
• Assist with end-of-day balancing, invoicing, and cash handling when required.
• Maintain knowledge of multiple franchise service schedules, recalls, and campaign requirements.
• Ensure compliance with dealership processes, WHS regulations, and manufacturer standards.
• Maintaining Customer CSI customer follow ups

We are looking for someone who:

• Has a passion for the industry and at least 2 years experience as an Automotive Service Advisor.
• Holds a valid drivers licence.
• Has a mechanical background (preferred).
• Is customer-focused and genuinely enjoys helping people and solving problems.
• Communicates clearly and professionally, both over the phone and in writing.
• Brings a proactive, can-do attitude and shows initiative in daily tasks.
• Has strong organisation, time management and problem solving skills.
• Has excellent attention to detail and ensures all information is accurate and up to date.

This is a full time position working Monday to Friday, an immediate start is available.

Why join our team?:

• Big Dealership, Big Opportunities
• Work with a well-established, multi-franchise dealership - multiple brands, high volume, and room to grow
• Be part of a modern, high-performing service team in a professional, well-equipped environment
• Enjoy the convenience and status of a fully maintained company car as part of your role
• Earn more with our competitive commission plan for upsells, customer satisfaction, and performance targets
• Monthly or quarterly bonuses based on team and individual KPIs
• Friendly, experienced team with managers who back your success
• Ongoing coaching and training to improve your skills and customer service impact
• Opportunities to upskill with OEM training, service advisor certifications, and career pathways into senior roles
• Cross-brand exposure - gain knowledge across multiple vehicle makes and service systems
• Work with top-tier software, systems, and processes to streamline your day
• In-house workshop control, technical support, and strong admin processes - so you can focus on the customer
• Join a reputable business with a steady flow of work, repeat customers, and franchise backing
• Internal promotions encouraged - multiple departments and roles under one roof

If this sounds like an opportunity you don't want to miss, APPLY NOW and fill in the online application form.