Quality Assurance Manager

Job no: 493831

Work type: Permanent - Full Time

Location: Brisbane CBD

Categories: New Claims Group - Claims Assessment

At WorkCover Queensland our vision is to be the best worker's compensation insurer, to make a positive difference to people's lives and to keep Queenslanders working. Our flexible work environment allows you to be your best every day and contribute to the big picture.

Our organisation is made up of individuals who collaborate and seek to engage others, working together as One Team. We embrace diversity and value people who bring personal energy and authenticity to everything they do. If you're someone with a strong values-oriented compass and you want to achieve sustainable outcomes, you will find a great community at WorkCover.

You'll contribute to:

• Leading and mentoring Quality Assurance Lead and your team to deliver consistent, high-quality outcomes.
• Providing strategic oversight of quality assurance analytics to identify systemic trends, root causes, and emerging enterprise risks across the claims lifecycle.
• Overseeing the design and implementation of the quality assurance framework, ensuring compliance with legislative, regulatory, and internal policy requirements.
• Liaising with key internal stakeholders, represent the Quality Assurance function in strategic forums, and lead initiatives that enhance customer experience, operational efficiency, and compliance outcomes.

A bit about you:

• Hold a tertiary qualification in business, insurance, health, or a related field, with a preference for Quality Assurance or auditing certification (e.g., ISO 9001).
• A minimum of 5 years' experience in personal injury claims management, with exposure to both operational and quality assurance functions.
• Proficiency in data analytics and reporting tools such as Power BI or Tableau, with the ability to translate complex data into actionable insights.
• A proven ability to lead through change, foster a culture of accountability and excellence, and set strategic direction while managing performance.

A bit about us:

Working in a collaborative team environment within a supportive and engaged organisation, you'll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry competitive salaries, a generous superannuation scheme (including co-contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

Please submit your resume and covering letter to Angela Moutsatsos, Talent Advisor with applications closing on 27 August 2025.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This will include a Right to Work in Australia Check, Police Check, Education Check, Reference Check and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.

Advertised: 14 Aug :00 AM) E. Australia Standard Time

Applications close: 27 Aug :00 AM) E. Australia Standard Time