Youth Employment and Education Mentor

Opendoor Ltd (formerly WCIG) is an established, not for profit organisation that is committed to creating practical responses to unemployment and disadvantage across Melbourne and Geelong. Our mission is to empower people to achieve a meaningful role in society.

Our Transition to Work (TtW) program provides tailored employment and education support to young people aged 15-24, who are at risk of long-term unemployment in the North-Western Melbourne Metropolitan and Barwon Employment Regions. Our TtW team works towards the same, purpose-led goal of improving lives through dignity and choice. We have a new opportunity for you to join our team on a permanent full-time basis.

Previous experience working with young people is preferred. Prior experience in employment services and working with a caseload is not essential but will be highly regarded. This position will be working onsite to support our offices in Broadmeadows, Craigieburn and Sunbury, with some offsite travel required to meet with employers and participants.

Interested? Keep reading to see what you're in for

What we offer:

• Enterprise Agreement with industry leading salary levels that increase each year for the life of the agreement

• Above Award personal, compassionate and maternity leave schemes

• Paid Christmas closure leave

• Free Employee Assistance Program for all employees

• Salary packaging (up to $15,900 per year of your salary tax free up to an additional $2,650 per year tax free for entertainment expenses)

• Flexible working hours and arrangements for work-life balance, including work from home dependent on operational requirements

• Option of purchasing additional two weeks of annual leave

• Emphasis on staff training and professional development

• Mobile phone and laptop provided

The role:

• Provide post-education support functions to young people

• Provide ongoing post-employment support to both the employer and young person to maintain the region's job placements

• Identify potential fall outs from employment or disengagement from education, and promptly implement strategies to support the young person

• Experience working with people from diverse backgrounds is preferred, as you will be working people facing various barriers to employment to overcome any workplace challenges

• Maintain accurate records and collate information, such as payslips, invoices, and wage subsidies in a timely manner

• Escalate at-risk outcomes and wage subsidies to the Regional Manager immediately

• Build and maintain employer relationships to increase engagement and retention rates, while also securing extra business through lead generation

• Ability to adhere to strict compliance frameworks and contractual reporting requirements

• Be adaptable and responsive to community and key stakeholder needs

About you:

• A Certificate IV or above in Youth Work, Social Work, Counselling, Psychology, Community Services or related discipline is preferred

• Prior experience working with young people and/or within the employment services sector, especially in post-placement support (PPS) is preferred but not essential

• Current driver's licence and Working with Children's Check card (or ability to obtain one prior to commencement) is essential

• Intermediate skills in Microsoft Excel is essential

• Excellent written and verbal communication skills are crucial for developing and strengthening relationships with new and existing employers

• Knowledge and understanding of issues that affect young people's engagement with education and employment

• Demonstrated ability to meet and exceed KPIs

• You must have a passion for improving young people's lives through the creation of opportunities

If you are interested in working with us, please submit a copy of both your resume and cover letter outlining your suitability. Applications without a cover letter are unlikely to proceed further. If you have any questions, please contact Kate Gomez on

Opendoor does not accept unsolicited applications or phone calls from recruitment agencies.

Opendoor is committed to the principles of Equal Employment Opportunity and supports the creation of working conditions to ensure that all employees have an equal chance to seek and obtain employment, promotion and training. Opendoor encourages applications from Aboriginal and/or Torres Strait Islanders and/or those with a disability. Only Australian citizens, permanent residents or people who have the right to work in Australia may apply.

Our organisation is committed to child safety. We have zero tolerance of child abuse. Our robust human resources, recruitment and vetting practices are strictly adhered to during the application and interviewing process. Applicants should be aware that we carry out working with children, police records and reference checks (as we see fit) to ensure that we are recruiting the appropriately qualified and experienced people.