Call Centre Operator

18 hours ago

Greater Brisbane Area, Australia 1e0fd12b-4280-407e-8978-b0967d5db2db Full time $45,000 - $65,000 per year

An exciting opportunity has arisen for a Call Centre Operator to join a highly respected healthcare organisation based in Newstead. This role is perfect for someone who thrives in a supportive and collaborative environment, where your compassion and attention to detail will make a real difference to people's lives every day. You will be the first point of contact for patients and clients, providing empathetic support and clear information while ensuring all administrative tasks are handled with care and precision.

  • Enjoy regular weekday hours with no weekend or evening shifts, supporting your work-life balance and personal commitments.
  • Be part of a warm, inclusive team where your ability to connect with others and provide compassionate service is truly valued.
  • Work in a modern office environment in Newstead, utilising your CRM experience and administrative strengths to help those navigating sensitive healthcare journeys.

What You'll Do

  • Respond promptly and professionally to incoming calls from patients, clients, and healthcare professionals, ensuring each interaction is handled with empathy and clarity.
  • Accurately record all call details and patient information into the CRM system or similar software, maintaining up-to-date records at all times.
  • Assist callers by providing information about services, appointment scheduling, and general enquiries while respecting confidentiality and privacy requirements.
  • Collaborate closely with clinical staff and other administrative colleagues to ensure seamless communication across departments.
  • Manage high call volumes efficiently without compromising on the quality of service or attention given to each caller.
  • Handle sensitive or personal enquiries with compassion, offering reassurance and support as needed during potentially emotional conversations.
  • Perform general administrative duties such as data entry, file management, document preparation, and correspondence handling.
  • Follow established protocols for escalating urgent matters or complex queries to the appropriate team members or supervisors.
  • Contribute positively to the overall atmosphere of the office by sharing knowledge, supporting colleagues, and participating in training opportunities.
  • Continuously seek ways to improve processes related to call handling and administration for enhanced patient experience.

What You Bring

  • Demonstrated experience working within a medical centre or healthcare environment where patient care is prioritised.
  • Proven background in call centre operations with the ability to manage high volumes of inbound calls effectively.
  • Exceptional administrative abilities including accurate data entry, file management, and document handling within fast-paced settings.
  • Outstanding verbal and written communication skills that allow you to convey information clearly while showing empathy towards callers' needs.
  • A compassionate approach when dealing with sensitive or personal enquiries from patients or their families.
  • Familiarity with CRM systems or similar software platforms used for tracking interactions and managing client records.
  • Ability to collaborate well within a team environment while also taking responsibility for individual tasks.
  • Strong organisational skills that enable you to multitask efficiently without sacrificing attention to detail.
  • Commitment to maintaining confidentiality at all times when handling patient information or sensitive data.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Madeline Wyld on for a confidential discussion.

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