Food and Beverage Lead Host

Organization- Caption by Hyatt Central Sydney
Summary
Be Part of Something New and Meaningful
At Caption by Hyatt Central Sydney, we're rethinking hospitality—putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that's as much about connection as it is about comfort.

We're looking for
Food & Beverage Supervisor
to join our pre-opening team—people who bring energy, warmth, and confidence to every interaction, and who thrive in a fast-paced, collaborative environment. You'll be the heart of the guest experience, delivering bold burgers, fresh bowls, and great vibes, all while supporting self-led service through kiosks, QR ordering, and Grab & Go. Full-time and part-time opportunities available.

Care Connects Us
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys. Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Caption By Hyatt Sydney
Caption by Hyatt is not some basic hotel. Designed to be truly of the community—not just in it—the people make the place here. Our place is yours for the making, where you can do (and be) you.

Opening in 2025, Caption by Hyatt Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.

Why Join Us?

• Shape a new hotel from the ground up– Be part of a pre-opening team and play a critical role in ensuring the best possible outcomes for owners, Hyatt, and the guest experience.
• Lead with purpose– Work in a collaborative, people-first environment where sustainability, community engagement, and wellbeing drive everything we do.
• Make an impact beyond the hotel– Lead sustainability initiatives, safety programs, and compliance measures that positively contribute to the community and environment.
• Support & Collaboration– Work closely with Hyatt's Opening & Transitions team with regional Hyatt support to ensure you have the tools and resources to deliver a standout pre-opening experience.

About The Role
As a Food & Beverage Supervisor, you will be a key leader in the guest experience at Talk Shop and Grab & Go, guiding the F&B team on the floor during service. You'll act as a lead host—bringing the brand to life through warm, people-first interactions and helping the team create moments of connection that feel effortless and real.

You will supervise shifts with the support of the Food & Beverage Manager or Manager on Duty, ensuring operations flow smoothly and every guest touchpoint exceeds expectations. This role is hands-on, guest-facing, and integral to the vibe of Talk Shop.

Some Key Responsibilities

• Act as the lead host in Talk Shop and Grab & Go, setting the tone for genuine, unscripted guest experiences.
• Run the shift, guiding and supporting the F&B team with energy, clarity, and care.
• Ensure service standards are upheld while bringing individuality and creativity to the guest journey.
• Demonstrate full menu and beverage knowledge, helping guests with descriptions and recommendations.
• Take ownership of service recovery using the LEAST model and close the loop on any guest concerns.
• Collaborate with Front Office and other departments to ensure a seamless and connected experience.
• Support the delivery of small group events and activations in The Gathering Place.
• Coach and mentor team members, fostering a culture of inclusion, fun, and continuous improvement.
• Champion sustainability practices and waste reduction in day-to-day operations.

What you will bring to the role:

• Experience in a supervisory or team leader role within a hotel, café, or casual dining venue
• A guest-first mindset, with strong communication and problem-solving skills
• Confident food and beverage knowledge, with the ability to train and guide others
• A collaborative approach and willingness to support other departments when needed
• A passion for bringing a brand to life through authentic service and leadership
• Flexibility to work varied shifts including weekends and holiday
• Join a forward-thinking, purpose-driven team that values:
• Empathy, integrity, respect, inclusion, experimentation, and wellbeing.
• Opportunities for career growth in a leading global hospitality brand.
• A strong support network and workplace that celebrates individuality, creativity, and collaboration.

In addition, you'll receive:

• Competitive salary & benefits package
• Complimentary & discounted accommodation worldwide at Hyatt properties
• 10% off private health insurance
• Generous paid time off & holiday policies
• Employee Assistance Program for mental health and wellbeing support
• A dynamic and inclusive team culture that champions sustainability, innovation, and community
• The opportunity to work on an exciting pre-opening project, shaping the future of the brand in Australia
• Continuous learning and professional development through Hyatt's global network

READY TO JOIN?
At Caption by Hyatt Central Sydney, we are proud to be an equal opportunity employer. We believe in creating a workplace where everyone feels valued, respected, and empowered to bring their whole self to work. We welcome and encourage applicants from all backgrounds, experiences, identities, and abilities to apply.

If you're excited to lead a team that's redefining hospitality, we'd love to hear from you

To get a peek into this new exciting hotel brand, Caption at Hyatt go to