Customer Support Officer

1 week ago

Brisbane, Queensland, Australia Employee Matters Full time $40,000 - $60,000 per year

Who are ActronAir:

ActronAir is a proud Australian company that has been designing and building world-class air-conditioning technology since 1984. At ActronAir, we are in our element pushing the possibilities of efficiency, performance and reliability to improve your comfort for a lifestyle you enjoy.

We take what we do seriously, but not ourselves. We value our people and believe they impact us just as much as we impact them. That's why we are passionate about not only what we do, but how we do it.

About the role:

Reporting to the Regional State Sales Manager (QLD, NSW, ACT), we're on the lookout for a motivated and enthusiastic Customer Care Representative to join our team in Lytton. This full-time role is perfect for someone who loves helping others, is eager to learn, and thrives in a fast-paced, customer-focused environment.

As a Customer Care Representative, you'll be the first point of contact for both our internal teams and external customers. You'll play a key role in delivering exceptional service across phone, email, and in-person interactions. Your friendly attitude, attention to detail, and ability to juggle tasks will make you a valued member of our busy and collaborative customer service team.

If you've worked in reception, office support, retail, or administration and are keen to step into the corporate world – we'd love to hear from you

Some of the key responsibilities include:

  • Respond promptly to customers via telephone and email
  • Process payments and purchase orders
  • Prepare daily reports and provide information and documentation to customers when required
  • Provide relevant information to other teams to ensure customer deliveries are met on time
  • Log and monitor any authorised Goods Returns requests
  • Ensure that all orders are accurately entered into the system per customer requirements and company policy
  • Ensure all information relating to sales order entry is up to date and liaise with other departments where needed
  • Review production schedule report to confirm delivery dates for all orders
  • Other general admin and ad hoc duties
What you will need to be successful in this role:
  • Experience in customer service, administration, reception, or office support.
  • Solid computer literacy - experience with Microsoft Dynamics is a bonus
  • A positive, friendly, and energetic attitude.
  • Great communication and interpersonal skills
  • Someone who takes initiative and works well independently.
  • Ability to stay calm under pressure and juggle multiple tasks.
  • High attention to detail and a natural problem-solver.
Working at ActronAir, you will gain access to a wide range of benefits including:
  • Discounts on our products for you and your family
  • A focus on wellbeing through our Employee Assistance Program and Wellbeing App
  • An inclusive and accessible working environment
  • Our Recognition Program and App
  • Countless opportunities to grow your career.
apply now

For candidates who progress through our screening process, we are obliged to ensure that all candidates have the necessary legal right to work in Australia We will require you to provide evidence prior to an interview.

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