Service Delivery Team Lead

• Exciting opportunity to work for a global organisation.  
• Close knit, diverse and collaborative team culture  
• Experience in mailroom/ print services/ records management will be highly desirable. 

OUR STORY  
FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology, and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.  

THE OPPORTUNITY  
We have an exciting permanent full-time opportunity available for a Service Delivery Team Lead at our client site in Brisbane CBD.   

This is a hands-on role leading on-site staff, with responsibility for the cost-effective delivery of services compliance with service level contractual obligations whilst providing exceptional customer service. Any experience in Print, Mail/ Courier administration and record management will be highly desirable.

Please note – this is a 100% onsite 5 days / week role based in Brisbane CBD.  

Key Responsibilities:  

• Deliver an exceptional customer experience by acting as a trusted advisor, ensuring every solution meets FUJIFILM's high standards and drives innovation that customers love.
• Monitor and report on quality and cost efficiency across all service lines, hitting KPIs and SLAs while proactively solving challenges before they escalate.
• manage shifting priorities, schedules, and customer needs with agility, keeping everyone informed and aligned.
• ensure resources and site coverage run smoothly, streamline workflows, and boost efficiency across the board.
• build a high-performing team that thrives on accountability, innovation, and continuous improvement, fostering engagement and growth.
• Work closely with teams across multiple sites, share expertise, and leverage vendors and shared services to deliver consistent, cost-effective results.

Skills & Qualifications:    

• Proven ability to lead teams toward achieving measurable outcomes, with a focus on performance, accountability, and continuous improvement.
• Extensive experience in a service delivery environment, consistently delivering exceptional customer service and operational excellence.
• Background in Document Services, including expertise in areas; print services, mail and courier operations, and records management systems.  
• Strong communication and negotiation skills, complemented by advanced proficiency in Microsoft Excel for data analysis and reporting.

BENEFITS:  

• 12 weeks full pay parental leave  
• In house training and development and Generous Educational Assistance policy  
• Diverse Career Development opportunities  
• Employee Discounts through our "Gold Pass" rewards platform  
• Income Protection and Life Insurance  
• Salary Packaging & Novated Leasing available  

OUR COMMITMENT  

Diversity & Inclusion  

Respecting diversity is the foundation of everything that we do at FBAU.  

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.  

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.  
 
Vaccination Policy  

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU.  

If this sounds like the role for you please click the below "Apply Now" button and kickstart your application.  

For further info you can also contact our Talent Acquisition team