General Manager Client Solutions Mulgrave/South Melbourne

Are you an estimator with a proven ability to deliver tailored, value-driven pricing solutions to commercial clients?
About Us
ACS Property Services
is a leading cleaning service provider across Australia, committed to excellence. Founded in 2007, our national footprint now spans 1000+ client sites and employs over 800 staff. Our company values revolve around being customer-centric, constantly innovating, and fostering a spirit of unity – where we work as one team, one family.

About The Role
Reporting to the Director of Strategy and Growth, the GM Client Solutions will drive our strategic growth and new business engagement. This role is perfect for someone who thrives on turning strategy into action, leading high-value bids, crafting client-centric solutions, and leading business development outcomes that align with long-term business goals.

If you're commercially astute, client-focused, and a strategic thinker who excels in fast-paced environments—this role is for you.

Location:
ACS HQ is currently based in Mulgrave, with plans to move to a new office in South Melbourne in late 2025. Primarily an onsite role, with travel required for client meetings, tender presentations, trade shows, and other external engagements.

What You'll Be Doing

• Lead the preparation of accurate and competitive cost estimates for cleaning, hygiene, and property services tenders across multiple sectors.
• Analyse tender documents, plans, and specifications to determine scope of works and resource requirements.
• Develop labour models and staffing rosters in line with relevant modern awards and legislation.
• Liaise with partners and suppliers to source competitive quotations and validate cost inputs.
• Identify risks, exclusions, and opportunities in each bid and communicate these effectively.
• Collaborate with internal stakeholders to design innovative and efficient service delivery models.
• Contribute to bid writing by providing clear and compelling methodology, assumptions, and pricing rationale.
• Participate in client briefings, site inspections, and post-tender negotiations where required.
• Maintain up-to-date knowledge of market rates, industry benchmarks, and innovative technologies.
• Support continuous improvement.

What You'll Bring

• Degree qualified in accounting, finance, business management or similar.
• Minimum five years commercial pricing experience in a B2B environment such as cleaning, property services, construction, security, nursing or similar.
• An understanding of labour driven price modelling and award interpretation.
• Strong financial acumen and advanced excel skills.
• Excellent communication skills—both written and verbal.
• A track record of leading successful bids.
• High-level strategic and commercial reasoning.

What's in it for you?

• Join a values-driven organisation committed to innovation, sustainability, and Indigenous engagement, where your expertise truly makes a difference.
• Enjoy autonomy and trust, with the freedom to design accurate, competitive pricing solutions using your expertise—no micromanagement, just support and collaboration.
• Work across the end-to-end estimation function and expand your strategic impact beyond traditional estimating responsibilities.
• Work with a focused team with the capability, experience, and drive of a much larger operation.
• A brand-new office location in South Melbourne precinct, offering vibrant cafés and eateries, excellent transport links and a thriving business community.

Ready to join us?
If you are someone who believes that exceptional customer service should be a standard for every business, values teamwork, and shares our commitment to excellence, we want to hear from you Join us in bringing total peace of mind for our valued clients across Australia.

To apply, please submit your resume outlining your experience and why you would be a great fit for our team. We look forward to welcoming you aboard

At ACS, we embrace a diverse and inclusive workforce, welcoming the varied life experiences and perspectives of employees, irrespective of age, gender, ethnicity, religion, cultural background, disability or sexual orientation. Indigenous Australians, Torres Strait Islander people and minority groups are encouraged to apply.