
Customer Order Processing Specialist
4 days ago
Employment Type: Full-time, Permanent
Salary: AUD $75,000 – $88,000 per year + Superannuation
About the Role
We're a fast-growing e-commerce company based in Sydney, and we're looking for a detail-oriented and customer-focused Customer Order Processing Specialist to join our team. You'll be the backbone of our order fulfilment process — ensuring every customer gets their order accurately, on time, and with a smile.
No prior experience? No problem We welcome career starters and career changers — we'll train you.
Your Key Responsibilities
Process online orders from receipt to dispatch
Communicate with customers via email and phone to resolve queries
Collaborate closely with warehouse and shipping teams
Maintain accurate customer and order data in our ERP system (e.g., SAP, NetSuite, or similar)
Support returns, exchanges, and special requests with care
What We're Looking For
Strong written and spoken English (minimum IELTS 6.0 or equivalent)
Basic experience in customer service, admin, or order processing — but not essential
High attention to detail and pride in accuracy
Comfortable using digital tools (email, spreadsheets, CRM/ERP systems)
A team player with a positive attitude and willingness to learn
Right to work in Australia required (visa sponsorship not available for this role)
We actively encourage applications from people of all backgrounds, including recent graduates, return-to-work parents, and career changers.
What We Offer
Permanent full-time role with real career progression
5 weeks of paid annual leave (including 1 week "shutdown" over Christmas)
Flexible work arrangements: 2–3 days WFH per week
Modern, light-filled office in Sydney CBD (close to public transport)
Free coffee, tea, and snacks
Supportive, inclusive team culture — no office politics
Opportunities to grow into logistics, customer success, or operations leadership
Job Types: Full-time, Part-time
Pay: $52,091.05 – $78,791.00 per year
Expected hours: 25 per week
Work Location: On the road
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