Customer Order Processing Specialist

1 week ago


Australia HELING Verwaltungs- und Beteiligungs-GmbH Full time $52,091 - $78,791 per year

Employment Type: Full-time, Permanent

Salary: AUD $75,000 – $88,000 per year + Superannuation

About the Role

We're a fast-growing e-commerce company based in Sydney, and we're looking for a detail-oriented and customer-focused Customer Order Processing Specialist to join our team. You'll be the backbone of our order fulfilment process — ensuring every customer gets their order accurately, on time, and with a smile.

No prior experience? No problem We welcome career starters and career changers — we'll train you.

Your Key Responsibilities

Process online orders from receipt to dispatch

Communicate with customers via email and phone to resolve queries

Collaborate closely with warehouse and shipping teams

Maintain accurate customer and order data in our ERP system (e.g., SAP, NetSuite, or similar)

Support returns, exchanges, and special requests with care

What We're Looking For

Strong written and spoken English (minimum IELTS 6.0 or equivalent)

Basic experience in customer service, admin, or order processing — but not essential

High attention to detail and pride in accuracy

Comfortable using digital tools (email, spreadsheets, CRM/ERP systems)

A team player with a positive attitude and willingness to learn

Right to work in Australia required (visa sponsorship not available for this role)

We actively encourage applications from people of all backgrounds, including recent graduates, return-to-work parents, and career changers.

What We Offer

Permanent full-time role with real career progression

5 weeks of paid annual leave (including 1 week "shutdown" over Christmas)

Flexible work arrangements: 2–3 days WFH per week

Modern, light-filled office in Sydney CBD (close to public transport)

Free coffee, tea, and snacks

Supportive, inclusive team culture — no office politics

Opportunities to grow into logistics, customer success, or operations leadership

Job Types: Full-time, Part-time

Pay: $52,091.05 – $78,791.00 per year

Expected hours: 25 per week

Work Location: On the road



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