Website Support Specialist

2 days ago

Canberra, ACT, Australia Total Shape Full time US$14,400 - US$18,000 per year
The Role:

Company: Total Shape

Location: Work From Home

Employment Type: Full-Time (Remote)

Salary: $1,200 - $1,500 USD/month (based on experience)

What You'll Do:

  • Provide daily website maintenance and ensure uptime across platforms
  • Troubleshoot and resolve technical issues (WordPress, plugins, page errors, loading speed, etc.)
  • Collaborate with content and SEO teams to implement updates and technical improvements
  • Monitor website performance and user experience
  • Coordinate with developers for larger fixes or upgrades
  • Maintain documentation of processes and issue resolutions

What We Offer:

  • Competitive monthly salary: $1,200 - $1,500 USD
  • 100% remote work and flexible schedule
  • Opportunity to work with a supportive, global team
  • Room for growth in a fast-paced digital environment
  • Access to online courses and skill development tools

*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.

We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.

If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

Ideal Profile:

What We're Looking For:

  • Proven experience in website or technical support (WordPress experience preferred)
  • Basic understanding of HTML/CSS/JavaScript is a plus
  • Strong problem-solving and communication skills
  • Familiarity with SEO tools and website analytics is a bonus
  • Ability to work independently and respond promptly to issues
  • Excellent time management and attention to detail
What's on Offer?
  • Work alongside & learn from best in class talent
  • Flexible working options
  • Opportunity to make a positive impact

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