Retail & Online Customer Service Specialist

4 days ago

Melbourne, Victoria, Australia Elite Electronics Full time $45,000 - $65,000 per year

Are you passionate about gadgets, tech, and delivering outstanding customer experiences? We want to hear from you

About Us

Elite Electronics is a leading Australian e-retailer of consumer electronics, proudly based in Ravenhall, Victoria. For over a decade, we've built a reputation for delivering top-tier products and service to tech enthusiasts nationwide. As we continue to grow, we're on the lookout for a friendly, proactive, and dedicated Customer Service Superstar to join our dynamic team.

Role

As a key member of our team, you'll be the face and voice of Elite Electronics—supporting our customers both in-store and online through phone, email, live chat, and various e-commerce platforms.

We're not just looking for someone to answer questions. We're looking for someone who genuinely cares about people and thrives on delivering a gold-standard customer experience with integrity, respect, and compassion.

What You'll Be Doing

  • Providing exceptional customer service across multiple channels (in-store, email, phone, live chat, marketplaces, etc.)
  • Assisting with product inquiries, sales, and basic technical support
  • Troubleshooting customer issues and offering thoughtful, effective solutions

  • Supporting internal operations through:

  • Product testing and warranty claim processing

  • Liaising with suppliers and couriers
  • Creating/updating product listings and online content
  • Supporting social media (YouTube, Facebook, Tiktok)
  • Assisting with ad-hoc tasks as required

Who You Are

  • A positive, engaging people-person who thrives on making customers happy
  • A clear and confident communicator—both verbal and written
  • Passionate about technology and up-to-date on the latest gadgets
  • A team player who also works well independently with minimal supervision
  • Detail-oriented, well-presented, and eager to learn
  • Adaptable, resourceful, and always willing to go the extra mile

Why Join Us?

  • Be part of a passionate and supportive team who loves what they do
  • Work in a dynamic environment where no two days are the same
  • Opportunities to grow your skills and career as the company continues to expand
  • Contribute meaningfully to a business that values both excellence and empathy

How to apply

If you're as customer-centric and passionate about 'all things tech' as we are and want to be part of a like-minded, dynamic, and growing company, we'd be ecstatic to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you'd be the perfect fit for our (Elite) team.

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