service advisor

2 weeks ago

Myaree, Western Australia Audi Centre Perth Full time $60,000 - $90,000 per year

Perth's only Audi dealership located in Osborne Park is growing rapidly — and with a second location opening soon in Myaree, we're expanding our Service Department to meet increasing demand.

We're offering an exciting opportunity for motivated and customer-focused Service Advisors to join our team and become part of a premium automotive brand known for innovation, performance and exceptional service.

As a Service Advisor, you will be the primary point of contact for our valued customers. You will play a crucial role in ensuring a seamless experience from the moment they book their service to the collection of their vehicle.

This is a full-time, fast-paced position, where you will be responsible for delivering exceptional customer service while upholding our high standards of quality and customer satisfaction.

Key Responsibilities:

  • Customer Interaction: Serve as the main point of contact for customers, addressing their needs and concerns with professionalism and a friendly attitude.
  • Vehicle Progress Updates: Communicate regularly with customers to keep them informed on the status of their vehicle, explaining necessary repairs or maintenance.
  • Quality Control: Ensure that all work meets the service centre's high-quality standards and that vehicles are ready for collection on time.
  • Problem Resolution: Address and resolve any customer issues or service-related concerns promptly, with a focus on maintaining customer satisfaction.
  • Upsell and Advice: Proactively recommend additional services or products that may enhance vehicle performance or longevity, while ensuring customers' needs are met.

Skills and Attributes:

  • Customer-Centric: A strong focus on exceeding customer expectations and building lasting relationships.
  • Organised: Able to manage multiple tasks efficiently, ensuring smooth operations within a busy service department.
  • Communication: Excellent verbal and written communication skills, able to explain complex technical information in an easy-to-understand way.
  • Team Player: Collaborative and supportive, with the ability to work effectively within a team.
  • Attention to Detail: Ability to handle customer requests and service documentation with precision.

What We're Looking For:

  • Previous experience in a Service Advisor role within the automotive industry is highly regarded.
  • A passion for the automotive industry and a keen interest in vehicle servicing.
  • Proficiency in Microsoft Office (Word, Excel, etc.) and experience using dealership management systems (eg. ERA Power, Pentana) is a plus.
  • Strong work ethic and a genuine desire to contribute to a high-performing team.

What We Offer:

  • A rewarding and challenging full-time role within a dynamic automotive service environment.
  • Continuous training and professional development to enhance your skills and career growth.
  • Competitive remuneration and benefits, with performance-based incentives.
  • A supportive and inclusive team culture focused on mutual success.

How to apply?

If you are ready for a change and want to join our dynamic and successful team, please APPLY NOW

ALL APPLICATIONS MUST BE THROUGH SEEK ONLY, NO PHONE CALLS/EMAILS TO THE DEALERSHIP PLEASE.

Due to the number of applications, we will be only contacting those who have been shortlisted.

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