Customer Service

2 days ago

Wetherill Park New South Wales, Australia e2a2bcba-e689-45ce-a0f2-3d7230dd5f61 Full time $65,000 - $75,000 per year
Customer Service & Warehouse Assistant

Permanent Full Time Position

Yong Shun Co., Pty Ltd

Wetherill Park, NSW

65,000-75,000 + Super

About Us:

We are an established wholesale company in Building, Landscaping and Industrial materials located in the heart of Wetherill Park. We pride ourselves on a collaborative team environment and are looking for a proactive individual to help us maintain our efficient operations.

The Role:

We are looking for a highly organized and reliable Customer Service & Warehouse Operative, you need a unique blend of "hard" and "soft" skills; you must be as comfortable on a computer as you are on a forklift.

Key Responsibilities:

Customer Service (Primary):

  • Sales Support & Customer Assistance

  • Respond to product enquiries via email, phone, live chat, and social channels.

  • Provide accurate details on product specifications, dimensions, materials, delivery options, and availability.
  • Support customers through pre-purchase questions to help guide confident buying decisions.

Order Processing

  • Process online orders from multiple ecommerce platforms and marketplaces.
  • Ensure accuracy of order data, customer details, and dispatch notes.

Logistics Coordination

  • Work closely with warehouse teams to organize timely dispatch.
  • Coordinate with external freight carriers to track shipments and resolve delivery issues.

Customer Service & After-Sales Support

  • Handle enquiries regarding delivery updates, returns.
  • Communicate solutions professionally to ensure a positive customer experience.

Customer Feedback & Review Follow-Up

  • Conduct follow-ups with customers after delivery via phone, email, or SMS.
  • Gather customer feedback, request reviews, and ensure satisfaction post-purchase.
  • Identify opportunities to improve products, service, and customer experience.

Warehouse Assistant (Secondary):

  • Assist the warehouse team with unloading consignments from shipping containers from time to time.
  • Safely operate a forklift to load and unload goods from delivery and pickup vehicles from time to time.

The Ideal Candidate Will Have:

  • Strong attention to detail.
  • Previous experience in logistics, warehousing, customer service, or sales support.
  • Experience in bulky goods, homewares, or white goods is highly regarded.
  • Ability to multitask and prioritize in a fast-paced environment.

  • Proficiency in using order processing systems, marketplace portals, and customer service software.

  • Excellent verbal and written communication skills.

  • Strong organizational and time-management skills, with the ability to priorities tasks.
  • A proactive and "can-do" attitude with a keen eye for detail.
  • The ability to work independently and as part of a team.
  • A reliable and professional demeanor.
  • A current driver's license.
  • Australian work rights are essential for this position.

Nice-to-Haves (Optional):

  • Forklift license

What We Offer:

  • Full-time role in a well established business.
  • Competitive salary and long term opportunity for growth.
  • A supportive and friendly team culture.
  • A convenient location in Wetherill Park with parking available.

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