Manager, Digital Delivery

• Lead a small team to deliver high-quality digital solutions
• Make a real difference in a NFP, supporting women, girls and families
• Salary packaging, gifted leave at Christmas and Easter, paid parental leave

About the Role

As the Manager, Digital Delivery, you'll lead our BAU DevOps team to deliver high-quality digital solutions, starting with Salesforce and expanding across platforms. You'll champion Agile principles and the Scrum framework, ensuring efficient delivery and strong collaboration between teams and stakeholders.

In this role, you'll facilitate Scrum ceremonies, manage dependencies, and remove roadblocks to keep projects on track. You'll work closely with product owners, engineers, and business leaders to plan, prioritize, and deliver initiatives that add real value. Alongside agile leadership, you'll oversee Salesforce operations, including environment management, release cycles, and quality practices, while driving continuous improvement across our digital delivery.

Key Responsibilities

• Facilitate the Scrum process by organizing and leading ceremonies, including daily standups, sprint planning, reviews, demos, and retrospectives.
• Coordinate and manage dependencies across multiple scrum teams and drive Scrum of Scrums for large program initiatives.
• Facilitate design workshops and PI planning sessions to define technical plans, OKRs, scope, dependencies, and risks.
• Coach teams to follow SAFe Agile practices and foster an agile mindset.
• Remove impediments and ensure smooth communication between team members and stakeholders.
• Collaborate with stakeholders and Product Owners to manage backlogs, prioritize user stories, and deliver business value.
• Monitor team performance metrics (velocity, burndown) and drive continuous improvement.
• Manage Salesforce environments, QA/UAT/PROD releases, and oversee DevOps processes including code reviews.
• Implement quality practices such as TDD, BDD, continuous delivery, and maintain technical documentation in JIRA and Confluence.
• Provide leadership to the BAU Digital Operations Squad and stay current with Salesforce best practices.

About you

• Industry experience gained in the Not-for-Profit sector or Corporate/Government Sectors in performing a similar role
• Minimum of 3 years in a similar role
• Experience facilitating workshops and interviews to collect information from a diverse range of stakeholders
• Well organized and self-managed
• Strong communication skills and the ability to work In a team environment
• Experience with Agile development methodologies
• Strong understanding of the Salesforce platform Including
• Ability to confidently engage with internal stakeholders and 3rd parties
• Flexible and adaptable to changes in direction whilst keeping controls, procedures and documentation updated

Benefits

• Salary packaging  - which can add up to $15,900 in tax-free pay per year
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working arrangement with opportunity to work from home (WFH) 2 days per week
• 12 weeks paid parental leave (primary career)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program

About Us

Our strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing.  We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd Australia New Zealand (GSANZ) respects the dignity of all people, draws strength from, and celebrates the diversity of our community. At GSANZ, we strive for an inclusive culture where all identities feel safe and that they belong. We welcome and actively seek applications from Aboriginal and Torres Strait Islander people, people of all sexual orientations and gender expressions and identities, people with disability, and culturally and racially marginalised people. Each person's individual decision regarding disclosure will be fully respected.

How to apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the requirements of the role.

Applications are considered as they are received. APPLICATIONS CLOSE: 30 November 2025

To view the position description, please email

We recognise that applicants may hesitate to disclose their need for adjustments during recruitment due to concerns about discrimination. To address this, Good Shepherd asks all candidates about any required accommodations, with the intention of minimizing any sense of exclusion or discomfort associated with requesting adjustments.

Good Shepherd believes in genuine inclusive practice and employment and will therefore offer job customisation to meet the varying needs of diverse candidates.

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.