Senior Manager, Member Research

2 weeks ago

Melbourne, Victoria, Australia AustralianSuper Full time $120,000 - $180,000 per year
Job Description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your New Role

As the Senior Manager, Member Research, you will play a pivotal role in driving Member & Market insights and research across the Member Domain. Reporting to the Principal, Member Strategy & Insights, you will lead a small team responsible for understanding member preferences and behaviours, tracking market trends, and embedding research into all activity.

You'll work closely with colleagues and external partners to ensure member needs are understood and addressed, using robust market research programs and segmentation strategies. Your leadership will foster a high-performing, diverse, and engaged team, driving innovation and continuous improvement. This is a senior role with the opportunity to make a significant impact on member outcomes and the Fund's strategic ambitions, and it would ideally suit someone with a background in an organisation with a large customer / membership base, or with strong agency experience.

What You'll Need
  • Significant and in-depth, professional experience in market research or related fields, straddling brand, innovation, creative and CX, including experience managing a Research Team
  • Proven track record in designing and executing robust market research quantitative and qualitative programs, ideally in service industries (e.g., telco, utilities, financial services)
  • Experience in utilising tools such as Q and Qualtrics (or similar),
  • A desire and ability to manage and execute projects yourself
  • Deep working knowledge of member/customer segmentations.
  • An innovative thinker, with experience of program optimisation and an ability to demonstrate ROI of research programs
  • A Team Player that can establish and evolve relationships internally and with external partners
  • Someone that has OR is wanting to promote the great work beyond AustralianSuper walls, inspiring fellow research practitioners
  • Demonstrated ability to lead diverse and dispersed teams to achieve objectives.
  • Advanced written and oral communication skills, with the ability to present ideas and insights to senior management and large audiences.
  • Advanced analytical and organisational skills, with a high attention to detail.
  • Experience managing team budgets, workforce planning, and cost-efficiency.
  • Ability to work with and incorporate multiple data sources.
  • Experience working under pressure, managing multiple priorities, and meeting deadlines.
  • Tertiary qualifications in a business or related field (e.g., Bachelor of Business, Management, Commerce, Finance, Accounting, Marketing, or Economics).
Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose.

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

About Us

The AustralianSuper Story

As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.

We're an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.

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