Senior Manager, Member Research

2 weeks ago

Melbourne, Victoria, Australia AustralianSuper Full time $120,000 - $180,000 per year
Job Description

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

Your New Role

As the Senior Manager, Member Research, you will play a pivotal role in driving Member & Market insights and research across the Member Domain. Reporting to the Principal, Member Strategy & Insights, you will lead a small team responsible for understanding member preferences and behaviours, tracking market trends, and embedding research into all activity.

You'll work closely with colleagues and external partners to ensure member needs are understood and addressed, using robust market research programs and segmentation strategies. Your leadership will foster a high-performing, diverse, and engaged team, driving innovation and continuous improvement. This is a senior role with the opportunity to make a significant impact on member outcomes and the Fund's strategic ambitions, and it would ideally suit someone with a background in an organisation with a large customer / membership base, or with strong agency experience.

What You'll Need
  • Significant and in-depth, professional experience in market research or related fields, straddling brand, innovation, creative and CX, including experience managing a Research Team
  • Proven track record in designing and executing robust market research quantitative and qualitative programs, ideally in service industries (e.g., telco, utilities, financial services)
  • Experience in utilising tools such as Q and Qualtrics (or similar),
  • A desire and ability to manage and execute projects yourself
  • Deep working knowledge of member/customer segmentations.
  • An innovative thinker, with experience of program optimisation and an ability to demonstrate ROI of research programs
  • A Team Player that can establish and evolve relationships internally and with external partners
  • Someone that has OR is wanting to promote the great work beyond AustralianSuper walls, inspiring fellow research practitioners
  • Demonstrated ability to lead diverse and dispersed teams to achieve objectives.
  • Advanced written and oral communication skills, with the ability to present ideas and insights to senior management and large audiences.
  • Advanced analytical and organisational skills, with a high attention to detail.
  • Experience managing team budgets, workforce planning, and cost-efficiency.
  • Ability to work with and incorporate multiple data sources.
  • Experience working under pressure, managing multiple priorities, and meeting deadlines.
  • Tertiary qualifications in a business or related field (e.g., Bachelor of Business, Management, Commerce, Finance, Accounting, Marketing, or Economics).
Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we're happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What's Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose.

Agencies please note: this vacancy is being managed directly by AustralianSuper's Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.

About Us

The AustralianSuper Story

As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.

We're an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.

  • Senior Manager, Member Research

    2 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time $120,000 - $180,000 per year

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your New...

  • Senior Research Services Project Officer

    4 weeks ago

    Melbourne, Victoria, Australia Natural Hazards Research Australia Full time

    Senior Research Services Project OfficerJoin to apply for the Senior Research Services Project Officer role at Natural Hazards Research AustraliaSenior Research Services Project Officer6 days ago Be among the first 25 applicantsJoin to apply for the Senior Research Services Project Officer role at Natural Hazards Research AustraliaAre you passionate about...

  • Clinical Research Nurse

    4 weeks ago

    Melbourne, Victoria, Australia Emeritus Research Full time

    Join to apply for the Clinical Research Nurse role at Emeritus Research2 weeks ago Be among the first 25 applicants Join to apply for the Clinical Research Nurse role at Emeritus Research Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Emeritus Research Looking to get some life-work balance? Keen to work in...

  • Node Research Manager

    1 week ago

    Melbourne, Victoria, Australia Natural Hazards Research Australia Full time $140,000 - $145,000 per year

    We are seeking an innovative, self-starter looking to make a difference as part of an organisation that contributes to the resilience and safety of the community.An exciting role that will make a difference.Full-time, ongoing positionBased in Melbourne, Brisbane or SydneyFlexible hybrid working conditionsSalary range: $140,000 - $145,000 plus superannuation,...

  • Research Scientist

    4 days ago

    Melbourne, Victoria, Australia Pluralis Research Full time $120,000 - $180,000 per year

    Pluralis Research works on Protocol Learning— training large models in a fully decentralised way on small consumer-grade devices connected via the internet. Despite being dismissed as infeasible, we have made significant advances on this problem, most recently training an 8B llama model from scratch with devices in physically different regions. While many...

  • Research Assistant

    1 week ago

    Melbourne, Victoria, Australia Emeritus Research Full time $60,000 - $80,000 per year

    Are you curious about the world of clinical trials and passionate about science?Do you want to be part of a purpose-driven organisation making a global impact?How does an extra paid day off each month sound?If you're enthusiastic, motivated, and ready to grow with a dynamic team — Emeritus Research wants to hear from youAbout us:Emeritus Research has a...

  • Senior Research Nurse Coordinator

    1 week ago

    Melbourne, Victoria, Australia Murdoch Children's Research Institute Full time $60,000 - $90,000 per year

    Job description: Join our dynamic research team at the Murdoch Children's Research Institute (MCRI) as a Part Time Research Nurse on the PRESENT Trial — a multi-centre clinical study exploring whether access to pasteurised donor human milk (PDHM) can improve outcomes for term babies born to women with diabetes.You'll play a vital role in recruiting and...

  • Fellow- Sr. Researcher

    1 week ago

    Melbourne, Victoria, Australia European Institute of Policy Research and Human Rights – Department of Policy Research Full time $60,000 - $80,000 per year

    TheEuropean Institute of Policy Research and Human Rightsis a prestigious institution that offers cutting-edge online programs designed to educate future leaders in policy research, human rights, and related disciplines. Our mission is to deliver world-class skill enhancing programs to candidates globally, equipping them with the knowledge and skills to...

  • Research Assistant

    3 weeks ago

    Melbourne, Victoria, Australia Murdoch Childrens Research Institute Full time

    Role Type: Full time 12-month contract Salary: $96,365 - $105,325 p.a plus superannuation The Enteric Virus Team at MCRI is seeking a passionate, detail-oriented professional to join our Enteric Diseases research group within the Infection, Immunity and Global Health Theme.The opportunity: As a Research Assistant, you will be the backbone of our laboratory...

  • Research/Senior Research Fellow

    4 weeks ago

    Melbourne, Victoria, Australia La Trobe University Full time

    OverviewResearch/Senior Research Fellow - Software Engineer role at La Trobe University. 2 days ago Be among the first 25 applicants.About the positionThis project will create a Materials Intelligence Platform (an integrated software environment) for understanding complex materials systems focused initially on the Australian Intelligence Challenges, with...