Senior Implementation Consultant

• Join an expanding software company that is growing around the globe
• Inclusive and progressive culture with a hybrid working arrangement
• This is a newly created position in Sydney due to growth

About the company

Our client provides equipment and rental management software in a fully integrated ERP solution. Over the last 35 years, they have become the preferred true ERP software for companies that are serious about profit and evolving with technology. The fully integrated suite of modules includes Sales, Rentals, Service, Parts, and Financials plus helpful tools like CRM software.

From humble beginnings to becoming one of the world's leading rental software companies is due to their tenacity to take on any challenge. Gaining business mainly through word of mouth and referral, they have grown their reputation for developing customised operations management software that manages the operations of businesses rather than just the invoicing.

About the role

The successful candidate will be responsible for end-to-end implementation and support of ERP solutions - design, business process review, system build, training, and post-implementation support.

Duties

Reporting to the Director of Customer Operations, the role is focussed on supporting and guiding clients through end to end implementations, which can typically take from months. You will be responsible for functional

specifications, system configuration, solution testing, and ensuring successful user experiences.

• Acceptance testing, end-user training, and support
• Business Process Review with prospects and customers
• Requirements gathering and documentation with customers for modification development
• Providing training to both customers and internal team members
• Perform data validation and reconciliation with the data conversion team and customers
• Working with the Project Manager to deliver projects within scope, on time, and within budget
• Achieve productivity, customer satisfaction and billable KPI's

Skills & Experience

The idea candidate will have a track record of implementing ERP solutions from the vendor side, with commercial experience and a strong business process understanding. 

• Tertiary qualification in a business-related field (accounting/commerce) preferred
• Strong knowledge of financials within ERP products
• Previous experience producing specifications for modifications for ERP systems
• Client-facing ERP implementation experience
• Experience with BI solutions such as Power BI, associated data analysis, SQL, and data warehousing

Culture

Their culture is supportive, inclusive and progressive. Many members of the team have been with the company for more than 10 years, which speaks volumes about the business. 

They always look to promote internally before taking any new roles to market which provides excellent career progression opportunities for their team. 

Benefits

On offer is a generous salary, depending on experience, which reflects the seniority of this position. This is a new position based in Thornleigh in Sydney and the Professional Services Team work from home three out of five days per week.

How to apply

Click APPLY to submit your application. For a confidential discussion, contact Jesse Herrickon or