Practice Reception Team Leader

• Join our busy and professional reception team as a Team Leader
• Grow your career across Ramsay's well-respected national network

The Opportunity

Working within our Ramsay Health Plus outpatient department, a multidisciplinary Allied Health Practice located at Hollywood Private Hospital.

• To excel in this position, you should have at least 3 years of experience leading a medical practice.
• You are a natural leader who enjoys mentoring others, developing staff, and promoting a team culture focused on outstanding customer service and professionalism throughout the patient journey.
• Your exceptional interpersonal skills make you a positive and effective team player, thriving in a fast-paced environment where you can showcase your supportive and engaging leadership style.
• You are well-versed in the legislative requirements for maintaining the integrity and confidentiality of information, proficient in Microsoft Office, and experienced with medical practice software.
• You will be required to undertake duties as part of a team, working collaboratively and sharing roles and responsibilities as well as using initiative and drawing on resources within the department, managing all necessary clerical requirements of reception services.
• You will have strong focus on detail, highly developed relationship skills, a commitment to customer service, a 'can do' approach, and above all, an unwavering commitment to client confidentiality and privacy.
• You will interpret and advise on policies, systems, manuals and procedures within the department, liaising with other administrative leads across the Ramsay Health Plus network.

Reporting to the Practice Manager, you will work amongst a friendly and supportive team while maintaining positive relationships and strong communication networks with all staff and customers.

Skills and Experience

You are a proactive and people focused leader with strong communication and customer service skills and a keen eye for detail. You thrive in a fast-paced environment, taking initiative and ensuring seamless operations.

Your ability to motivate and support your team will see you succeed in this dynamic leadership role.

Essential criteria:

• Minimum 3 years team leader or office manager in a medical receptionist/administration position
• Certificate III in Business Administration or similar
• Proficient user and understanding of patient management systems (software e.g. Genie, Nookal)
• Computer literacy including Microsoft suite of programs
• Excellent time management skills and ability to complete tasks within designated timeframes with minimal supervision
• Demonstrated problem – solving skills
• Ability to actively liaise with staff and patients to ensure the information process is completed accurately and conducted professionally and efficiently.
• Demonstrated ability to successfully manage individuals and work groups/Rosters for a team
• Proficient with Medical Terminology

Desirable criteria:

• Previous leadership experience, preferably within a health care environment
• A detailed knowledge of MBS and Medicare requirements
• Experience using Meditech or similar patient administration software highly desirable

Remuneration: This is a level 3 position and renumeration will be based on levels of experience and qualification.

What's in it for you?

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

Why Ramsay Health Plus at Hollywood Private Hospital?

Ramsay Health Plus (RHP) is an allied health practice based on Hollywood Private Hospital campus. Ramsay Health Plus facility boasts two rehabilitation gymnasiums, hydrotherapy pool, AlterG treadmill, eight clinic rooms and a pilates studio.

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at

How to Apply

All applications must be lodged online. Please click the Apply button within this ad to lodge an application (applications should include a CV and cover letter addressing the selection criteria above).

Applications made by recruitment agencies will not be considered.

Requirements

• Provide or complete a National Police Check (conducted within the last 12 months)
• Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.

For enquiries, please contact Kylie Livingston, Practice Manager via email at

Close Date: 26th November 2025